(Calgary) Full-time Pastry Baker

**Full Time Pastry Baker at our Calgary location ( **9919 Fairmount Dr SE**) in Calgary, AB**

**Want to enjoy a free lunch every shift and a yearly bonus?**

**Join us in our mission to Connect community through food and cultural experience** Working at the Italian Centre Shop is like being part of our family. We value, reward, and promote team members who are passionate about food, family, community and committed to doing a great job

**Schedule Details**
- Open Availability
- Typical shift is 5:00 a.m. until 1:00 p.m.
- Evenings and Weekends Required

Reporting directly to the Bakery Supervisor, the Pastry Baker effectively and efficiently executes day to day tasks in the Bakery Department. Has the delegated authority to make daily operational decisions to effectively and efficiently execute their Front Counter Attendant duties.
- Inform the Bakery Supervisor of any incidents and escalations, providing details of their resolution
- Escalate unresolved issues to the Bakery Supervisor

**Duties and responsibilities**
- Preparing a wide variety of baked goods, such as cakes, cookies, pies, danishes, etc., by following recipes and/or product directions.
- Keeping and maintaining records relating to inventory and production levels.
- Filling the display case with finished pastries.
- Greeting customers in the bakery department in a timely manner.
- Answering customer questions and providing advice regarding products.
- Communicating customer requests to their supervisor and/or department manager.
- Suggestion selling.
- Measuring and weighing out baking ingredients.
- Combining measured ingredients into bowls for mixing or blending.
- Setting time and speed controls for mixing or blending machines to ensure consistency.
- Mixing various ingredients to create fillings for cakes and pies (chocolate ganache, caramel sauces, fruits, etc.).
- Rolling, kneading, cutting, or shaping dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
- Placing dough or batter in pans, molds, or sheets.
- Setting the oven temperature and placing items into hot ovens for baking.
- Observing colour of the products being baked and adjust oven temperature, humidity, or conveyor speeds accordingly.
- Decorating pastries using different glazes, icings, and toppings.
- Washing and cleaning baking supplies by following sanitation and cleaning procedures.
- Meeting deadlines given by management.
- Keeping work area clean and presentable.
- Completing all opening and closing procedures.
- Promoting a positive company image by actively engaging with employees, customers, suppliers, and the community.
- Sharing their ideas or observations with supervisors in regard to new items or trends in the market.
- Adhering to their posted schedule and requesting changes through supervisors.
- Following basic inventory and waste guidelines.
- Representing ICS both in and out of the store.
- Adhering to all food safety protocols, standard operating procedures, health and safety policies, and other programs and initiatives.
- Other duties as required.
- High School Diploma or GED from an accredited school system or program is preferred
- Minimum of two years of experience in a bakery environment.
- Enrolled in or have completed at least the first year of the Baking Apprenticeship Program.

**Skills and Abilities**
- Excellent listening skills and communication skills, both verbal and written.
- Ability to work under pressure while always maintaining a professional image.
- Working independently with little direct supervision.
- Have a well-balanced concern for both tasks and people.
- Have a genuine concern for the needs of customers.
- Ability to delegate duties and responsibilities

**Working conditions**
- Required to work a variety of shifts, including early mornings, days, evenings, weekends, and holidays. (Shifts may start as early as 3 a.m.)
- Required at times to work with challenging customers and/or situations.
- Exposed to hot, cold, and dusty environments.
- Regular exposure to flour and other baking ingredients, including nuts

**Physical requirements**
- Ability to lift 50 lbs. consistently
- Long periods of standing and walking
- Frequent bending and twisting
- Occasionally pushing and pulling of heavy carts around bakery
- Occasionally work in coolers and freezers for short periods of time