Reservations Manager

2 weeks ago

Vancouver, Canada Ascent Car Rental and Tours Full time

**Overview**

**Duties**
- Manage the reservations team to ensure efficient booking processes and high-quality guest service.
- Utilize phone systems effectively to manage incoming calls and assist guests with their reservations.
- Maintain accurate records of bookings, cancellations, and modifications in the rental management system.
- Taking care of vehicle maintenace and service intervals.
- Collaborate with other departments such as front desk.
- Train and mentor staff on best practices in customer service, phone etiquette, and hospitality standards.
- Address guest complaints or issues promptly to ensure satisfaction and retention.
- Analyze reservation trends and rates to utilize the fleet effeciently.

**Experience**
- Previous experience in a hospitality role, particularly within car rental management or front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
- Ability to work collaboratively in a team environment while also being self-motivated.
- Excellent communication skills, both verbal and written, with a professional demeanor.

Join our team as a Reservations Manager where you can make a significant impact on our guests' experiences while advancing your career in the hospitality industry.

Pay: $47,923.90-$69,612.59 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Automobile allowance
- Casual dress
- Company car
- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Schedule:

- 10 hour shift
- Monday to Friday
- Overtime
- Weekends only

**Experience**:

- Customer service: 3 years (required)

Licence/Certification:

- Class 5 Licence (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Expected start date: 2025-02-15

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