Reservations Manager

5 days ago

Vancouver, Canada Hyatt Vancouver Downtown Alberni Full time

Summary

**Hyatt Vancouver Downtown Alberni | Soon to be Park Hyatt | Vancouver, BC**

Join us in shaping the future of luxury hospitality

Located in the heart of Vancouver’s luxe shopping and nightlife hub, Hyatt Vancouver Downtown Alberni is a premier destination where timeless elegance blends seamlessly with contemporary sophistication. As we embark on a multi-million-dollar transformation in preparation for our rebranding to the prestigious **Park Hyatt** brand in 2026, Hyatt Vancouver Downtown Alberni is seeking a highly motivated and detail-oriented Reservations Manager to join our esteemed team and play a key role in shaping the first impression our guests receive.

**WHy hyatt? Because you deserve to work somewhere exceptional.**

We are in the business of care, you can expect a career that grows with you plus:

- Extended Health Benefits for you and your dependents and paid medical days.
- Employer RRSP Matching Contributions.
- Discounts at our on-site Spa Services and Spa Products.
- Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
- Wellbeing Programs such as Headspace

**ABOUT THE ROLE**

The **Reservations Manager** is responsible for the day-to-day operations of the Reservations department, ensuring smooth and efficient processes that align with our luxury service standards. This position reports directly to the Director of Operations, with a dotted-line reporting relationship to the Area Director of Revenue Management.

This role is ideal for a hospitality professional who thrives in a dynamic, luxury-driven environment and is passionate about delivering exceptional guest experiences through seamless and strategic reservation management.

Salary Range: $65,000/year - $70,000/year

Key Responsibilities:

- Manage the daily operations of the Reservations Department**,** ensuring efficiency, accuracy, and adherence to luxury service standards
- Administer luxury consortia programs, oversee Revinate RezForce, and handle all aspects of the group reservations process
- Maintain accurate rate structures and configurations in the Property Management System (PMS)
- Oversee all aspects of the reservations process, ensuring accuracy, efficiency, and adherence to the hotel’s service standards
- Collaborate with the Revenue Team**by managing rooms and rate availability; perform regular rate audits and extract data to build strategic revenue reports
- Communicate regularly with Front Office and Sales departments concerning sales strategy and house status
- Serve as the key liaison between Sales, Front Office, and Revenue to ensure smooth guest experiences and optimize occupancy

**Qualifications**:

- 2-3 years of progressive experience in reservations, revenue management or front office operations
- Proficiency in PMS and Reservations Systems (Opera Cloud and Reserve experience preferred)
- Strong analytical skills with the ability to interpret and drive strategic decisions
- Excellent communication and organizational skills
- Problem-solving capabilities and attention to detail
- A proactive mindset with a passion for delivering excellence in guest service
- Professional demeanor and interpersonal skills aligned with a luxury hospitality brand

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