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Operations Manager

3 weeks ago

Hamilton, Canada Campus Living Centres Full time

**Position Summary and Job Magnitude**
The Operations Manager is responsible for coordinating the day to day operations: tenant relations, lease signing, office administration, housekeeping, maintenance, finance, and staff development; while focusing on achieving any identified short and long-term goals. Also you must ensure standards are met and best practices are followed. Strong leadership and managerial skills are required.**Essential Functions and Basic Duties**
- Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
- Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
- Ensure that all reporting employees adhere to company policies and procedures;
- Ensure accurate documentation of employee records;
- Responsible for the recruitment, hiring, training and scheduling of staff;
- Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
- Have thorough knowledge and practice of the building’s automated systems as necessary;
- Maintain relationships and service contracts with outside contractors;
- Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
- Responsible for managing and following the established operating budget;
- Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
- Manage inventory and supplies for the operation;
- Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
- Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
- Assist in developing and implementing new business strategies for creating or improving processes and procedures;
- Oversee any ancillary or other departments as required;
- Perform other duties as required

**Finance**
- Maintain and control operational revenues and expenses
- Ensure that all collection and control procedures are followed relating to accounts receivable
- Ensure monthly and other requested reporting is completed accurately and on time

**Tenant Life**
- Ensures that the safety, well-being, and concerns of all tenants are being met in a respectful and efficient manner
- Ensures that all required tenant documentation is received

**Sales and Marketing**
- Oversee Sales & Marketing initiatives as it relates to leasing agreements and tenants
- Assess and develop target markets
- Provide direction for direct marketing initiatives for maximizing tenant occupancy
- Ensure the Property Marketing Plan and vision are up to date and fit with your current market area
- Creation and implementation of internal sales promotions for maximizing tenant occupancy

**Health & Safety**
- Requires employees to work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or los clothing around moving parts, etc.).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken to protect an employee.
- Supports a safe work environment free from violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their roles.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informs superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans and ensures that employees have been appropriately trained to comply.
- Regularly evaluating employee performance and providing periodic feedback concerning health and safety.

**Performance Measurements**
The performance will be primarily measured on the following factors:
- Performance Objectives
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety Responsibilities

**Qualifications**
Education: Recognized College Diploma or University Degree
- Skills/Abilities: Must posse