Store Supervisor

Work Location

Value Buds Banff
**Nova Cannabis Inc.** is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

**Role and Responsibilities**

The **Supervisor** role includes, but is not limited to:
**Customer Offering**:

- Deliver exemplary customer service by creating a welcoming and positive atmosphere.
- Greet customers as they enter the store and guide them to products when required.
- Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption.
- Resolve customer complaints in the absence of management and ensure management is informed of all incidents.
- Accountable for executing product rollouts and launches in partnership with management.
- Utilize local market trends to make recommendations for improving customer offerings.
- Evaluate promotional programs for effectiveness and provide actionable feedback to management.
- Foster a store culture that is passionate about cannabis and committed to customer satisfaction.

**Day-to-Day Operations**:

- Meet or exceed department financial targets in collaboration with management.
- Ensure compliance with merchandising, display, and pricing guidelines.
- Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management.
- Supervise store cleanliness and maintenance, escalating issues as needed.
- Set daily operational tasks and objectives for the team when management is unavailable.
- Review and execute promotional flyers, events, and special promotions appropriately.
- Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained.
- Participate in routine store maintenance and cleaning tasks.
- Stay up to date on industry legislation, trends, and new products.

**Regulatory Adherence**:

- Ensure compliance with all provincial cannabis regulations and guidelines, including certifications and responsible service programs:

- ** BC**: Selling It Right Certification.
- ** AB**: SellSafe and Qualified Cannabis Worker (QCW).
- ** SK**: Cannabis Retail Training Program (CRTP).
- ** MB**: Cannabis Retail Worker Training Program (CRWTP).
- ** ON**: CannSell Certification.
- Ensure that Occupational Health and Safety (OH&S) standards are always implemented and adhered to.
- Maintain SellSafe, QCW, and First Aid certifications, as required by the province.
- Support and promote Nova Cannabis’s and the regulatory bodies’ (AGLC/LCRB/SLGA/LGCA/AGCO) social responsibility initiatives.

**Experience and Qualifications**:

- ** Minimum**: 1 year of supervisory experience (preferred).
- ** Minimum**: 2 years of customer service experience.
- ** Minimum**: 2 years of retail and/or hospitality experience.
- Cannabis, liquor, or healthcare experience is preferred.
- High School Diploma or equivalent.
- ** Mandatory Certifications by Province**:

- ** BC**: Selling It Right Certification.
- ** AB**: SellSafe and Qualified Cannabis Worker (QCW).
- ** SK**: CRTP Certification.
- ** MB**: CRWTP Certification.
- ** ON**: CannSell Certification.
- First Aid Certification is considered an asset.
- Ability to pass a **Criminal Record Check**.
- Working knowledge of regulations as they pertain to the sale of cannabis.

**Personal Characteristics and Requirements**:

- Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers.
- Ability to think on your feet and creatively solve problems.
- Open-minded and proactive in identifying ways to improve operations and the customer experience.
- Passionate about creating a positive, memorable, and tailored experience for every customer.
- Strong communication skills (written and verbal) with a professional demeanor.
- Team player dedicated to supporting the store’s success and goals.
- Upholds ethics, confidentiality, and demonstrates a high level of discretion.
- Reliable, responsible, and detail-oriented.
- ** Age Requirement**: Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.).
- Reliable transportation to and from work.

**Job Type**:

- Full-time.

**Work Location**:

- In person.

**Why Join Us?**

At Nova Cannabis, we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, you’ll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.