Dispatch Manager

3 days ago

Mississauga, Canada TST-CF Express Full time

**About Us**:
**TST-CF Express** is Canada's leading provider of time sensitive, less than truckload (LTL) North American transportation services. Since 1928, we've offered unparalleled quality service and customer support, while utilizing the most current technology available to the industry.

**Responsibilities**:

- Manage the day-to-day operations in the P & D Dispatch Department.
- Leads and inspires the City Dispatch Team to achieve operational goals and KPIs.
- Planning and forecasting of P & D schedules while improving driver stops per hour & reducing overtime.
- Ensure that service levels meet and or exceed the needs of our customers
- Lead team to implement AI driven Routing/Dispatching Software and provide training and support for all dispatchers, router and drivers.
- Conduct review of service challenges and build and implement corrective actions to improve service.
- Collaborate with Dock Operations and the Linehaul Team to identify operational efficiencies and effect change as necessary in order to maintain a high level of customer satisfaction and cost efficiencies.
- Recruit, mentor, and lead by example a group of dispatch supervisors.
- Recruit, manage and guide a group of City and Highway Drivers.
- Work with Safety and Compliance to maintain driver files & implementing discipline as necessary
- Lead City Supervisors in scheduling of equipment for maintenance and repairs.
- Ensure Drivers follow Company Safety Policies and Procedures for example: HOS, Transportation of Dangerous Goods, etc
- Hold daily driver meetings to provide training and feedback on customer challenges.
- Completion of daily reports
- Other duties as assigned

**Required Skills**:

- Minimum 2 years management experience in a transportation dispatch environment
- Strong leadership and management skills
- Strong analytical, organizational and problem-solving skills
- Customer service oriented
- Proven ability to multi-task and prioritize tasks
- Professional verbal and written communication skills in English
- Highly computer literate in implementing new operation systems, and proficient with excel
- Ability to work flexible hours (afternoons, evenings and weekends) as necessary
- High School or equivalent
- Ministry of Transportation regulations
- Knowledge of Transportation Operating Systems

**TST-CF Express** is a division of TFI International. Please indicate in your cover letter if you do not wish your resume to be considered for other positions that you may be qualified for.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Paid time off
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

Application question(s):
**Experience**:

- Dispatching: 5 years (preferred)
- Transportation Industry: 5 years (preferred)
- LTL Freight: 5 years (preferred)

Work Location: In person

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