Current jobs related to Customer Service Representative, - Montréal - Porter Airlines Inc.
-
Customer Service Representative
1 week ago
Montréal, Canada RELIEF CAPITAL GROUP LLC Full timeWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...
-
Customer Service Representative
1 week ago
Montréal, Canada Canada-Europe Ltée Canada-Europe Ltd. Full timeInternational trading company (wholesale distributor) is looking for a B2B Customer Service Representative who is passionate about providing excellent inbound customer service to our clients and who will maintain and increase customer satisfaction. Training offered. You will liaise with a Sales Representative and work closely with a Manager, our office and...
-
Customer Service Representative
1 week ago
Montréal, Canada Location Olympique Full timeCustomer Service Representative Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across the appropriate communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and...
-
Customer Service Representative
1 week ago
Montréal, Canada JAM Industries Ltd. Full time*** **Job Title**: Customer Service Representative **Division**:Erikson Pro, Erikson Commercial **Location**: Baie D’Urfe, QC (hybrid environment, at office two days a week) ***Schedule**: Monday to Friday 8:30-5:30 Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, Exertis |...
-
Customer Service Representative
12 hours ago
Montréal, Canada Groupe 3DM Full timeThe Customer Service Representative is expected to manage client queries and complaints. Must be able to use WMS software technology and escalate issues across several communication channels when appropriate. To ensure success, the Customer Service Representative needs to multitask effectively in a fast-paced, dynamic environment, and be able to work with a
-
Customer Service Representative
2 weeks ago
Montréal, Canada Entrepôt Trans-Plus Inc Full timeOur company, a logistic management, distribution, and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are looking for a knowledgeable and experienced Customer Service Representative. Under the direction of the manager, efficiency and customer service will be a...
-
Customer Service Representative
4 days ago
Montréal, Canada Aon Corporation Full timePosting Description: Customer Service Representative **Aon Choice** is a growing business looking for a skilled problem solver to join our team as a Customer Service Representative. This is a hybrid role with the flexibility to work both virtually and from our Montreal office. **Aon is in the business of better decisions**: At Aon, we shape decisions for...
-
Customer Service Representative
4 days ago
Montréal, Canada ECHOtape Full timeWe are looking for a full time Customer Service Representative to offer existing and new customers the highest level of service through an organized and efficient environment, sound teamwork and strong work ethics. Support the sales team in generating new business while protecting existing customers and revenue. **Responsibilities**: - Develop and maintain...
-
Telephone Representative
2 weeks ago
Montréal, Canada Prime Customer Service Inc Service Clientèle Prime Inc Full time**Job Summary** **Duties** - Conduct outbound calls to prospective clients to introduce our services and generate interest. - Utilize telemarketing techniques to engage potential customers and qualify leads. - Schedule appointments for the sales team based on client availability and interest. - Maintain accurate records of calls, appointments, and customer...
-
Customer Service Representative
12 hours ago
Montréal, Canada Dusco Full timeWe are a growing door manufacturer located in the East End seeking a qualified and motivated customer service representative. Exciting opportunity to work with major retailers and gain first-hand experience in the e-commerce world. - Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. - Learn to...
Customer Service Representative,
2 weeks ago
Reporting to the Station Manager, Montreal, the Customer Service Representative contributes to the efficient day-to-day operations of the department.
**DUTIES AND RESPONSIBILITIES**:
Provide high quality customer serviceCheck-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggagePerform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flightMonitor carry-on luggage and aircraft doorsAssist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minorsAssisting arriving passengers and oversee the International Arrivals baggage areaProvide assistance to passengers whose baggage is mishandled or damagedComplete reports (BIR’s) and handle entire tracing to recovery of mishandled bagsArrange transportation method to restore the missing baggage to the rightful owner-
Maintain constant communication with the customer throughout the tracing or repair processMaintain accurate records and update PNR filesReconcile delivery service invoicesProcess appropriate compensation when required (Delay bag vouchers)Maintain commitment to the highest standard of customer serviceAssist passengers with special needs such as disabled and wheelchair passengers and unaccompanied minorsAssist CSR’s where required in performing other functionsActively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety PolicyOther Duties as assigned
**BEHAVIOURAL COMPETENCIES**:
- **
Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork**: Working collaboratively with others to achieve organizational goals.
- **Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).
- **Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- **
Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
**QUALIFICATIONS**:
Ability to work on a permanent basis in CanadaExperience in a customer service environment, preferably in the airline industryKnowledge of baggage services handling procedures will be preferableAbility to obtain necessary security clearancesNeed to be detailed orientedPossess the ability to multitaskAbility to work well in a teamHave a proven positive track record when handling difficult situations and customersDependability (must have a clear attendance record and reliable on time reporting for work)Able to work rotating shifts including days, afternoons, evenings, weekends, and holidaysMust be capable of lifting/pushing/pulling up to 50lbs on a regular basisSupports and adheres to all company policiesAbility to communicate and correspond clearly and precisely in English & FrenchMandatory COVID-19 vaccination
