Customer Service Representative

1 week ago

Montréal, Canada Groupe 3DM Full time

The Customer Service Representative is expected to manage client queries and complaints. Must be able to use WMS software technology and escalate issues across several communication channels when appropriate.

To ensure success, the Customer Service Representative needs to multitask effectively in a fast-paced, dynamic environment, and be able to work with a computer.

**Duties/Responsibilities**:

- Responsibilities and duties include, but are not limited to: _
- Constantly maintaining a positive, empathetic, and professional attitude towards clients.
- Responding promptly to client inquiries.
- Facilitating change requests to ensure that all parties are informed of the impacts on schedule.
- Communicating with clients through various channels.
- Acknowledging and resolving client’s complaints.
- Knowing our products inside out, so that you can answer questions. Must be able to answer questions that can pertain to transport, estimates, and special handling etc.
- Keeping records of client interactions, transactions, comments, complaints, and tracking special requests for invoicing.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Skills and Requirements**:

- Minimum of 2+ years of experience
- Have a completed high school diploma or an equivalency
- Must be bilingual, both written and oral
- Comfortable using a computer, Microsoft office, and Outlook
- Effective communication skills
- Detail oriented
- Processing and reporting skills
- Deadline oriented
- Multi-tasker
- Excellent time management skills
- Must be able to work both independently and with a team

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- French (preferred)
- English (preferred)

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