Customer Care Representative

2 weeks ago

Victoria, Canada Andrew Sheret Limited Full time

**Contribution**:

- Organize and prioritize customer requests
- Research solutions for customers and present them in a helpful and friendly manner
- Collaborate with other eCommerce team members to better serve our customers
- Help us learn from your customer care experiences

**Rewards**:

- Regular wage reviews
- Medical/dental benefits
- Company-matched pension plan
- Life and disability insurance
- Employee Shares Program
- Annual bonus
- Personal Milestone Recognition Program
- Numerous opportunities for internal advancement
- Social events twice a year
- Annual learning allowance
- A culture of collaboration and service excellence

**Job Details**:

- Wage range is $20.50 - $24.00 per hour (wage could be scaled based on experience)
- We provide Customer Care six days a week; this position will include afternoon shifts (9:30 a.m. - 6:00 p.m.) and might include some Saturdays (8:00 a.m. - 4:30 p.m.)

**Essential**:

- Completion of Grade 12
- Minimum two years of experience providing customer care in a retail or wholesale business
- A passion for helping customers and creating a positive experience
- Ability to work effectively and problem solve within a team
- Ability to multi-task and prioritize work in a fast-paced and fun work environment
- Strong written and verbal communication skills

**Desirable**:

- Bilingual (English and French) written and verbal communication skills

Join our team and start having fun at work
- Andrew Sheret Limited is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We value our people by recognizing and developing outstanding individuals and promoting them within the company._

**Job Types**: Full-time, Permanent

Pay: $20.50-$24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Store discount

Ability to commute/relocate:

- Victoria, BC V8T 1Z4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- customer care in retail or wholesale business: 2 years (required)

**Language**:

- professional English (required)

**Location**:

- Victoria, BC V8T 1Z4 (preferred)

Work Location: In person

Application deadline: 2025-08-25

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