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Service Coordinator

3 weeks ago

Lower Sackville, Canada Ready Refrigeration Inc Full time

Service Coordinator

**Responsibilities**:

- In partnership with the Senior Service Coordinator, act as a liaison between customers, Sales, Technicians and wholesalers.
- Checking to see if any parts are under warranty for service work, ensure the technician returns the part to our wholesaler, tracking the warranty cheques when they come in, posting to the account/ invoice.
- Coordinate and schedule service appointments for clients
- Communicate with clients to gather necessary information and understand their service needs
- Assign service technicians to appointments based on availability and skillset
- Monitor and track service requests to ensure timely completion
- Provide updates to clients regarding the status of their service appointments
- Resolve any issues or concerns raised by clients during the service process
- Maintain accurate records of all service activities and client interactions
- Collaborate with other departments to ensure smooth service operations
- Update Service Fusion (company database) this is where you will be creating invoices, updating or entering new customer information and dispatching the technicians

**Skills**:

- Excellent communication skills, both verbal and written
- Strong organizational and time management abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in record keeping
- Problem-solving skills to address client issues or conflicts
- Proficient in using computer software and systems for scheduling and record keeping
- Ability to work well in a team environment

We offer competitive compensation and benefits packages, including:

- Health insurance coverage
- Retirement savings plan with employer match
- Paid time off and holidays

If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Ability to commute/relocate:

- Lower Sackville, NS B4C 4G3: reliably commute or plan to relocate before starting work (required)

Work Location: In person