Hotel Front Desk Agent

2 weeks ago

London, Canada Motel 6 London Full time

You will be responsible for the following:

- Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Manage and process payments and balance cash
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisor with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Have you completed or are you working towards a certificate or college diploma in Hotel Management?

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person

  • Hotel Front Desk Agent/night Auditor

    1 week ago

    London, Canada Motel 6 London Full time

    Job description: **Hotel Front Desk Agent/Night Auditor - Motel 6 London** You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and...

  • Hotel Front Desk Agent/night Auditor

    7 days ago

    London, Canada Comfort Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    1 week ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    10 hours ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    7 days ago

    London, Canada Motel 6 London Full time

    **Job Overview** You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a...

  • Hotel Front Desk Agent

    1 week ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    1 week ago

    London, Canada Motel 6 London Full time

    **Job Overview** You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a...

  • Front Desk Agent

    6 days ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Front Desk Agent

    7 days ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...

  • Hotel Front Desk Agent/night Auditor

    2 weeks ago

    London, Canada Motel 6 London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...