Customer Service Clerk

3 days ago

Dartmouth, Canada Select Ceramic Tile Centre Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Work setting**:

- Urban area
- Business sector
- Retail/wholesale establishment/distribution centre
- General office
- Construction industry
- Business
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Order office supplies and maintain inventory
- Perform general office duties
- Receive payments
- Sell merchandise
- Type and proofread correspondence, forms and other documents
- Send and receive messages
- Provide general information to clients and the public
- Perform basic bookkeeping tasks
- Organize and schedule office work
- Locate and remove files requested
- Label files according to retention and disposal schedules
- Label, file and retrieve documents
- Receive and forward telephone or electronic enquiries
- Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
- Process incoming and outgoing mail manually or electronically
- Prepare invoices and bank deposits
- Photocopy and collate documents for distribution, mailing and filing
- Perform data entry
- Provide customer service
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Social Media
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Work under pressure
- Sitting
- Combination of sitting, standing, walking
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Accurate
- Dependability
- Adaptability
- Collaborative
- Analytical
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Quick learner
- Time management
**Screening questions**:

- Are you available for the advertised start date?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is your current field of study?
- What is your current level of study?
**Green job**:

- Involves supporting green economy sectors
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:

- Other benefits
**Other benefits**:

- Free parking available

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