Customer Service and Warehouse Associate

7 days ago

Ottawa, Canada ADFAST Full time

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

**Adfast is currently seeking a Customer Service Agent & Logistic Associate in Ottawa**

**Job descriptions**

Reporting to the VP of Customer Centers, the Customer service & Logistics associate is responsible of managing incoming and outgoing goods and processing customer orders.

**Working Conditions**:
Schedule: Monday to Friday, 40 hours per week. on-site

Status: Permanent

Benefits: Group insurance, RRSP program

**Main tasks and responsibilities**:
**Inbounds and outbounds management**
- Prepare goods in the warehouse for customer orders
- Receive goods from suppliers
- Receive goods from our manufacturing headquarters
- Properly organize and stock received goods in the rackings and track inventory according to procedures
- Replenish shelves and place products in the warehouse and in the front-store (Adstore)

**Customer service**
- Handle customer requests and follow up when needed
- Greet customers at the door and help them with their request and needs
- Make changes to orders if necessary

**Customer orders**
- Receive and enter orders in our ERP system (Microsoft D365)
- Verify the accuracy of products, quantities, and prices
- Register and approve orders originating from our B2B e-commerce platform
- Verify transport and delivery modalities
- Contact carriers who deliver the goods
- Complete documentation for carriers
- Confirm customer orders
- Create quotes according to customer needs
- Process the return of goods when necessary
- Receive payments
- Participate in the continuous improvement of customer service practices

**Requirements**:

- Bilingual (speaks French and English)
- Have relevant sales or customer service experience
- Have worked for a manufacturing company (a strong asset)
- Excellent verbal and written communication skills
- Possess or be willing to obtain a valid forklift operator's license
- Proficiency in the Office suite (Excel, Word, etc.)
- Knowledge of Microsoft D365 ( a strong asset)
- Knowledge of SalesForce CRM (asset)
- Ability to work physically for several hours

**Desired skills**:

- Ability to multi-task and prioritize
- Hard working and ambitious
- Demonstrate dynamism, positivism and enthusiasm
- Ability to communicate and exchange information in a professional manner, both verbally and in writing
- Ability to manage stress and to adapt to changes
- Ability to solve problems, analyze and follow-up
- Teamwork and communication skills
- Organized and structured
- Punctual and diligent

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

  • Full Time Warehouse Associate

    1 week ago

    Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

    Surplus Furniture and Mattress Warehouse is a national furniture chain with locations spanning from Alberta to Newfoundland We offer stability and growth and pride ourselves on having a fun culture and high-energy work environment. We are looking for energetic career-minded warehouse associates. To join our winning team, you have: - Previous experience in...

  • Full Time Warehouse Associate

    2 weeks ago

    Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

    Surplus Furniture and Mattress Warehouse is a national furniture chain with locations spanning from Alberta to Newfoundland We offer stability and growth and pride ourselves on having a fun culture and high-energy work environment. We are looking for energetic career-minded warehouse associates. To join our winning team, you have: - Previous experience in...

  • Part Time Warehouse Associate

    1 week ago

    Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

    Job description: Surplus Furniture and Mattress Warehouse is a national furniture chain with locations spanning from Alberta to Newfoundland We offer stability and growth and pride ourselves on having a fun culture and high-energy work environment. We are looking for energetic career-minded warehouse associates. To join our winning team, you have: -...

  • Full Time Warehouse Associate

    1 week ago

    Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

    Job description: Surplus Furniture and Mattress Warehouse is a national furniture chain with locations spanning from Alberta to Newfoundland We offer stability and growth and pride ourselves on having a fun culture and high-energy work environment. We are looking for energetic career-minded warehouse associates. To join our winning team, you have: -...

  • Warehouse Manager

    1 day ago

    Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

    Reporting to the Store Manager, the Warehouse Manager is responsible for the daily operations of the store warehouse. This position is responsible for inventory control of all Company products and the loading and unloading of new products. In addition, Warehouse Managers are responsible for providing customers with exceptional customer service during product...

  • Customer Service and Warehouse Associate

    3 days ago

    Ottawa, Canada ADFAST Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction. Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Customer Service and Warehouse Associate

    2 weeks ago

    Ottawa, ON KB N, Canada Corporation Adfast Full time

    Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple...

  • Warehouse Associate

    3 days ago

    Ottawa, Canada Choquette CKS Full time

    **Choquette-CKS inc Ottawa - Warehouse Associate** **About Us**: **Position Summary**: In the role of _Warehouse Associate_, the primary responsibility to ensure that every part that enters or leaves our warehouse is handled with care. The Warehouse Associate is responsible for receiving, picking, packing and shipping parts to all of our customers across...

  • Warehouse Associate

    1 week ago

    Ottawa, Canada Our Distribution Center Full time

    **NEW Competitive Hourly Rates & Great Benefits!** At Sleep Country Canada/Dormez-vous?, we believe that a good night’s sleep is key to living healthier and happier lives. Driven by our purpose to transform lives by awakening Canadians to the power of sleep, we’re focused on delivering exceptional customer service and providing safe, high quality and...

  • Warehouse Associate

    1 day ago

    Ottawa, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With over 100 years of...