Customer Service Representative

2 weeks ago

Brampton, Canada Tasco Appliances Full time

**Position Title**:Customer Service Representative (permanent full-time)
**Location**:Hybrid (2 times a week in office, Brampton)
**Compensation**:Competitive pay & bonus structure

**Benefits**:Health and dental benefits

**Job Duties**
- Review and confirm all details related to the customer issue (eg. Invoice, customer, product, issue, manufacturer’s warranty, non-warranty).
- Resolve or escalate customer concerns related to parts needed, manufacturer’s involvement, back orders due to parts, or delivery issues.
- Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address
- Input tracking data to capture quality control.
- Assist customers in getting an RA (Return Authorization) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service centre.
- Complete paper work for customer exchanges or returning a product
- Update customer notepad in the system to record all calls to customer service
- Complete follow up calls.
- Process necessary paperwork to rebate customer service charges
- Complete other assigned tasks as required.

**Requirements**:

- Secondary School Diploma required
- Strong customer service and troubleshooting skills
- Ability to perform in an environment with frequent interruptions and short deadlines.
- Ability to effectively use investigative questions techniques to resolve problems.
- Attention to detail, and able to meet deadlines under time pressure.
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Proven data entry and typing skills

**Physical Demands**:

- Able to move with ease throughout; sitting, standing, walking intervals.
- Able to sit at a computer work station/ desk for minimum 3 hours intervals.
- Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Brampton, ON

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