Job Share Position for Client Care Manager

The Supportive Housing and Residential Client Care Manager shall report directly to and carry out her duties under the authority of the Executive Director.

The purpose of this position is to develop and implement procedures consistent with the mission statement and goals of the agency. The Manager will support clients to continue developing and build upon the life-skills and parenting skills learned within our Programs. This is a high-energy and attention-to-detail position where the Manager plays an active role in ensuring the Supportive Housing building and each individual unit remains a safe, clean, and organized space. The Manager will support clients to develop a community and a network of community partners to assist them in addressing personal barriers to independent living, poverty reduction, education, and positive parenting with the goal of transitioning young families into the community with the skills and community to support wellness and, healthy living.

**Qualifications**:

- Educational Background in Social Work or a related field.
- Training and certification in Attachment, Infant Mental Health, Circle of Security, Signs of Safety, ASQ SE an asset.
- Work and or Volunteer experience in assisting women who are pregnant and parenting that are struggling with a variety of issues.
- Demonstrated understanding of positive parenting and child development interventions.
- Able to be self-directed.
- Must have organizational and administrative skills.
- Staff and volunteer supervision experience is an asset.
- Physically able to perform light-medium physical tasks such as cleaning, property maintenance, organizing supplies and donations and moving light furniture.

**Responsibilities and Principle Activities**:
**Management**
- Ensures that all documentation, paper or electronic is maintained and stored in accordance to policies and procedures.
- Complete Dashboard reports as required.
- Work with the Executive Director and staff to complete Health & Safety inspections of each apartment unit and report any concerns to the Facility Manager.
- Provide on-call support to Intentional Neighbour volunteers.
- Meet regularly with the Executive Director.
- Other jobs, tasks and responsibilities as needed.

**Facility Management**
- Responsible for over-all cleanliness of Supportive Housing building, ensuring the interior and exterior of the facility remains a safe, clean, and organized environment.
- Ensure individual client units, common spaces and programming areas are maintained.
- Work with Facility Manager to ensure all Emergency, Safety Procedures, & Maintenance are in place and up to date for both the Residential and Supportive Housing Programs.

**Caseload Management**
- Responsible for admission and orientation of potential and new residential and supportive housing clients.
- Identify goals & timelines for clients.
- Ensure all documentation, including but not limited to those related to funding, are completed.
- Meet regularly with the Executive Director.
- Assign monthly co-op responsibilities to each client and ensure they are completed on a regular basis.
- Organize and facilitate monthly Co-op meetings. Develop agendas and ensure minutes are taken and retained.
- Ensure client files are up to date and accurately maintained in the agency database.
- Will occasionally go to court or appointments if the client needs and requests support.
- Organizes and attends Signs of Safety meeting for each client.
- Is part of the on-call rotation to provide support for after-hours.
- Support clients to develop resources in the community.
- Develop Service Plans and work with Primary Workers to best support each Michael House client:

- Identify the level of support required to maintain a safe, clean, and organized child positive environment.
- Identify barriers that interfere with clients’ ability to live or parent independently.
- Make appropriate referrals to address barriers (Counselling, Addictions, Mental Health ).
- Keep clients accountable to attending programs as per their Supportive Housing Agreement.
- Keep clients accountable to their daily routines & schedules to promote positive mental health and long-term success.

**Agency & Program Development**
- Support Mission Statement and Objectives of Michael House and work with other Agency Programs to achieve agency goals.
- Supports the major objectives of Michael House and suggests plans and programs to achieve these objectives.
- Ensure a high level of service is provided to Supportive Housing clients by identifying areas for self-improvement.
- Understand Attachment Theory and Infant Mental Health and can teach and support clients in these areas.
- Share information about agency programs and clients in a professional way in both internal and external meetings.
- Participate in training and education to stay abreast of best practices in our sector.
- Sends out weekend updates for Supportive Housing families to all staff.

**Community & Agency