Customer Support Representative

1 week ago

Vancouver, Canada Hush Communications Canada Inc. Full time

Compensation commensurate with experience

Base $26-$28/hour + Bonus + Benefits

Hushmail is looking for a friendly, enthusiastic and organized individual to join our friendly Customer Care team remotely. **This is not an entry-level role. If you have not done a similar job in a Software as a Service company, your resume will not be considered.**

**About the position**

This is not a call centre job where you read a script off a monitor or use canned responses for everything. You’ll play a pivotal role on our team, using your technical knowledge, ability to think outside the box, problem solving skills and friendly personality to provide customers with personalized support.

**What we are looking for**
- Strong computer and web based problem solving skills
- Experience with help desk ticketing systems and CRM's (HelpScout, Zendesk, Salesforce, Hubspot, etc...)
- Previous experience supporting a SaaS provider in a customer/success/tech support role
- The ability to decipher what customers are asking for and to convey solutions in technical and non-technical terms
- An enthusiastic personality that enables you to build strong relationships with customers
- Fluency in Windows or Mac environments, and the ability to learn new systems and apps on the go
- Great communications skills and a command of the English language
- Outstanding organizational skills and meticulous attention to detail
- Top notch critical thinking skills

**Why join us?**
- We offer a competitive salary
- 3 weeks annual vacation
- Comprehensive benefits package (medical + dental)
- Annual bonus
- Become part of a growing company that still has a small company feel
- Opportunities for career progression
- Friendly team work environment
- Office donuts:p

**About Hushmail**

Hushmail is a well-established and profitable company with a strong team and a supportive environment. The company is small, so everyone has the chance to make a big impact. We notice and reward high performance. Hushmail is headquartered in beautiful downtown Vancouver, B.C., and many on our team frequently work from home. Our office culture is disciplined, relaxed, and quiet. We have occasional optional social activities and are very family-friendly.

Interested? Great Send us your resume using the link on this page.

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