Customer Support Representative

2 weeks ago

Vancouver, Canada Foodee Full time

**CUSTOMER SUPPORT REPRESENTATIVE - L1**

Customer & Internal Support | Vancouver/British Columbia

Are you passionate about food technology? We’re Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants and delivering them to your office.

**KEY RESPONSIBILITIES**:

- First line of response to all customer and restaurant partner inquiries; from restaurant recommendations to billing issues, service questions and general concerns
- Proactively contacting customers and restaurant partners to provide order updates and a high-touch service
- Building and developing positive relationships with current and potential customers
- Problem-solving and turning frustrated customers into repeat customers
- Maintaining, refining and developing Foodee processes

**SKILL SET/EXPERIENCE**:

- 3+ years of experience in a customer-facing role (software and food industry experience a bonus)
- Customer-centric mindset
- Confident, friendly ‘people person’ who can establish and maintain solid rapport with customers
- Quick thinker, fast learner, and problem solver
- Excellent written and verbal communication skills
- An ability to get things done and done well
- High tolerance for fast-paced, rapid change
- High degree of comfort with technological, SaaS products

**NICE TO HAVES**:

- Restaurant/Hospitality experience
- SaaS Support experience

**OUR BENEFITS INCLUDE**:

- Paid time off, including sick, vacation & quality of life days
- Paid statutory holidays
- Monthly health & wellness reimbursement
- Professional development reimbursement
- Work-from-home flexibility; fully remote applicants in British Columbia accepted but must be able to work PST hours

**REPORTS TO**:
Director of Operations and Service

**DIRECT REPORTS**:
None

  • Customer Support Representative

    3 weeks ago

    Vancouver, Canada 7shifts Full time

    7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.As the...

  • Customer Support Representative

    2 weeks ago

    Vancouver, Canada 7shifts Inc. Full time

    About 7shifts 7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long‑term...

  • Customer Support Representative

    3 weeks ago

    Vancouver, Canada algojobs Full time

    Overview 7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of...

  • Customer Support Representative

    2 weeks ago

    Vancouver, British Columbia, Canada ENDVR Full time

    At ENDVR, we're focused on empowering the world's best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We're the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data...

  • Customer Support Representative

    6 days ago

    Vancouver, British Columbia, Canada Endvr Full time

    At ENDVR, we're focused on empowering the world's best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We're the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather data...

  • Customer Support Representative

    4 days ago

    Vancouver, British Columbia, Canada Snowstorm Technologies Global Travel Solutions Inc. Full time

    Join a Rapidly Growing Global OrganizationAt Snowstorm Technologies, we are a global leader in smart, social, and highly collaborative planning solutions for the travel industry. Staying ahead of the curve means anticipating business trends and getting there first—and that's exactly what we do.Our innovative booking solutions enable our customers to expand...

  • Customer Representative

    3 weeks ago

    Vancouver, Canada Inspired Full time

    About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to...

  • Customer Sales Representative

    1 week ago

    Vancouver, Canada Clearline Advisors Full time

    Are you a people-person with a passion for creating exceptional customer experiences? We’re looking for an enthusiastic and solution-oriented Customer Sales Representative to join our fast-paced and collaborative team. As a Customer Sales Representative, you will serve as the first point of contact for customers—resolving issues, answering questions,...

  • Customer Service Representative

    1 day ago

    Vancouver, Canada Lotus Full time

    **Customer Service Representative** **Vancouver, CA** - ** Full-Time Hours / ASAP Start**: - ** Ongoing Training & Support**: - ** Weekly Pay with Bonuses** **Start your New Career today!** Over the busy summer period, we're looking to increase on-site representation for all our clients across the region. This means we'll need to bring on board several...

  • Customer Service Representative

    1 day ago

    Vancouver, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...