Manager, Retail Services

4 days ago

Sidney, Canada BC Ferries Full time

Job Description: **MANAGER, RETAIL SERVICES** Swartz Bay Reporting to the Director, Retail Services you will be responsible for the development and implementation of BC Ferries’ retail strategy and policy. Retail program maverick with extensive experience implementing efficient, cost-effective retail programs emphasizing customer service in accordance with corporate goals. **Responsibilities** - Proven ability to inspire, coach and motivate a team to reach its goals; - Designing, implementing and evaluating the Corporation’s retail program and executing strategies, consistent with corporate policy, to drive sales and maximum margins; - Ensuring strong visual, advertising and promotional strategies and establishing and implanting pricing and margin strategies to support revenue objectives; - Developing and monitoring performance measures for the retail program; - Conducting market research to identify new customers, vendors, products and trends; - Assessing and approving the retail product acquisition of $9M to support retail and contracted sales of $18.5M; - Developing and implementing loss prevention strategies to ensure shrinkage targets are achieved; In addition, the right individual will be leading and managing the Retail Department by managing and reporting on retail sales, gross margin and retail operational budgets all while promoting a commitment to excellence and safety through inspirational leadership and communication. Specific technical competencies include: managing third party service and supply contracts, margins, maximizing financial yields and supply chain management and a strong capacity to develop successful retail strategies. Also, capabilities in purchasing and project plans and 3+ years’ experience with a retail inventory system are part of what rounds out what makes you a great fit. **Join us** - "We connect communities and customers to the people and places important in their lives”_ - At BC Ferries, our employees are our most important assets in delivering on our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team._ - With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers._ - We appreciate the interest of all applicants; however only those selected for an interview will be contacted_.

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