Account Manager

6 days ago

Vaughan, Canada Provident Energy Management Inc. Full time

**ROLE**:
The Account Manager is responsible for increasing the Company’s revenue by, expanding and maintaining sales accounts from new and existing customers. The Account Manager will identify and qualify new accounts while nurturing existing accounts seeking the Company’s products and services. The Account Manager will work with sales channels to raise awareness of the Company’s offerings in order to increase market share and meet fiscal goals.
**RESPONSIBILITIES**

**Essential Duties and Responsibilities** include, but are not limited to the following:

- Manage and solicit existing and new customer relationships.
- Develop and maintain relationships within assigned accounts; improve client utilization and product/service adoption rates.
- Collaborate with the Director, Sales and customer contacts and in order to define customer needs and provide solutions.
- Draft and revise sales proposals, pre-sales audit forms, and requests for contracts through collaboration with the team and external parties
- Identify and target new business sales opportunities that close quickly for the highest revenue.
- Promote and maintain the Company’s brand image within the marketplace.
- Provide input and assist in the development of presentations and other marketing initiatives.
- Create and conduct in-depth sales presentations in conjunction with the Director, Sales.
- Ensure overall client satisfaction.
- Conduct and develop quarterly and annual account reviews in order to effectively manage account lifecycles.
- Attend conferences/events during and after business hours, as required, to promote and maintain company’s service offerings/brand.
- Analyze, assess, and document client results to ensure customer needs are being met.
- Manage the builder site agreement process for Cricket Home Comfort’s rental water heater and HVAC offerings, while maintaining the customer database in Salesforce.
- Any and all other duties as assigned to meet Company objectives.
**CORE COMPETENCIES**
- Adaptability
- Dependability
- Initiative
- Communication
- Problem Solving
- Organizational Skills
- Team Work
**REQUIREMENTS**
- Post-secondary diploma or degree required
- Minimum 2 years’ experience in customer service, preferably with corporate clients
- Able to build and maintain lasting relationships with internal and external stakeholders at all levels.
- Strong consultative skills.
- Able to assess client needs, develop proposals and deliver solutions.
- Excellent negotiation skills and persuasiveness, with a high level of diplomacy and tact. Ability to write clear and concise value proposition statements.
- Strong problem identification and problem resolution skills.
- Ability to create and edit sales materials and presentations.
- Ability to coordinate, organize and present product demonstrations and other events.
- High level of proficiency with Customer Relationship Management software packages such as Salesforce.
- Able to effectively communicate both verbally and in writing.
- Able to work effectively in a team environment that is high stress and fast paced.
**WORKING CONDITIONS**:

- Able to attend and conduct presentations/offers and off-site meetings
- Travel within the GTA will occasionally be required using own vehicle
- Manual dexterity required to use desktop computer and peripherals.
- Scheduling of client/business events outside of regular business hours as required.
- Lifting or moving up to 10lbs may be required.

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