IT Support Technician

Career Opportunity > IT Support Technician **Are you amazing with people? Especially with people who aren't good with technology? Does being a valuable member of an elite team of IT specialists sounds like what you would love to do? We're looking for someone like you** For 40 years, we have been manufacturing garage doors to meet the industry’s highest standards. As a growing, family-owned company, we are known for the reliability and quality of our products as well as the impeccable service provided by our employees. To support our growth, we are currently seeking an IT technician for our plant in Barrie, ON, Canada. **GARAGA, THE ADVANTAGES OF A** **LARGE COMPANY & MUTUAL** **SUPPORT OF A CLOSE-KNIT TEAM** **THE BEST OF BOTH WORLDS** **Small is Beautiful** Connect quickly with people, with room to grow and challenges, yet without too much hierarchy. We get to know you as a person. Our Customer Service Team is made up of over 30 dedicated Garaga individuals who are eager to get to know you and are committed to helping you in your new role. **DESIGNED FOR YOUR DAILY HAPPINESS AND WELL-BEING** **The power of teamwork**: Indeed The IT Department has 19 computer experts, including 6 technicians dedicated to IT support. Garaga IT department is a great team of people whose MOTTO is to HELP EACH OTHER OUT. You can refer to several people who have been there for a long time and will be happy to answer your questions. You won’t be alone. There are 19 of us who're into computers and technology and understand it 1000 times more than the users. **High Tech Network and Computer Equipment**: All-flash storage, innovative security systems, advanced management tools. Garaga has been investing in its technology tools and data security since 1996. We have a significant budget, and the IT department is well respected, listened to, and important in the Garaga team. We are forward-thinking. We like to know about new ideas and best practices before anyone else. **Be Part of Something Big** Strength in numbers and experience The Big Garaga Team, it is more than 1,200 people, in 4 facilities (Barrie, St‑Georges (QC), Ponca City (OK, USA) and Bemidji (MN, USA)). A family business that has been thinking big for 40 years. An HR director and managers who have your work happiness at heart. Financial health and a lot of growth. Friendly people who have given themselves tools and methods to integrate people humanly. Canadian entrepreneurship at its best A corporate culture of generosity, respect, and recognition. **DESIGNED FOR YOUR HAPPINESS AND WELL-BEING BOTH NOW AND IN THE FUTURE** **Generous INSURANCE**:Group Insurance Plan, Medical and Paramedical Insurance, Disability Insurance, Life Insurance **TOOLS to support you in all areas of your life**:Free Virtual Healthcare, Extensive Employee and Family Assistance Program (EFAP), etc. **MONEY for your retirement**:RSP Matching Program. The earlier you think about it, the more it pays off In addition, Garaga invests with you. **ACTIVITIES and gifts paid 100% by Garaga**: Christmas activities, Annual Golf Tournament, and summer BBQs, training courses, 2 Garaga clothing items per year, etc. **Our IT Support Technician Key Responsibilities**: - Manages computers’ set-up - Installs and maintains servers and network equipment - Troubleshoots networks and computers - Assists people with technology problems remotely and in person - Takes care of computer configuration/installation/troubleshooting - In charge of Active Directory management - Manages Windows Servers - Helps with network support - Knowledge and experience with VMware Fortinet Firewall, assets **The IT Support Technician Profile we are looking for**: - Experience in IT & network support: 3 to 5 years - Technical degree or equivalent field experience (preferred) - Windows: 3 to 5 years - Customer Service: 3 to 5 years Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer. **Job Types**: Full-time, Permanent **Benefits**: - Disability insurance - Employee assistance program - Extended health care - Life insurance - RRSP match Schedule: - Day shift - Monday to Friday - No weekends **Experience**: - Windows: 3 years (preferred) - Customer service: 3 years (preferred) - IT & network support: 3 years (preferred) Work Location: One location