Traveling Airport Restaurant Operations Manager

**$70,000 - $90,000 CAD** / year based on experience plus bonus potential up to 20%**:

- **This position will work exclusively in airports and will travel 100% of working time**:

- **Days and hours of work may vary and are dependent upon the hours mutually agreed upon with the manager. Generally, this role will work three (3) weeks back-to-back (6-day workweeks) with 5 consecutive days in his/her home location as needed (at least every three weeks)**:

- **Must be relocatable**:

- **Bilingual French/English preferred but not required**:

- **Will require travel to and from the US as needed**

The **Traveling Airport Restaurant Operations Manager **- Task Force will be responsible for traveling to any SSP America airport to assist or fill-in as the Restaurant Operations Manager. The Traveling Restaurant Operations Manager - Task Force is responsible for managing all areas and aspects of the multi-unit restaurant operations within an airport, which may include an entire concourse, terminal(s), and/or food court(s), while establishing and maintaining guest service. Managerial tasks to include, but not limited to, training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared and/or direct P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, while adhering to all company policies and procedures. This position will report directly to the Director of Airport Operations.

Essential Functions
- Assume responsibility of leadership for open Operations Manager and/or other Airport Leadership roles on an as-needed basis for a short-term basis
- Travel to airports in need of temporary Airport Leadership to support local team
- Ensures that each guest receives outstanding guest service by providing and ensuring your team provides a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest service at one or multiple restaurants, to include fast food and/or full-service operations throughout the location
- Implements and maintains SSP guest service standards and/or brand specifications and grows business within the airport
- Works with Director of Operation/General Manager in handling guest complaints/comments, and using them for making improvements
- Recruit, train, develop, and communicate with all team members and ensure they are knowledgeable on job expectations, guest service techniques, company programs, brand programs, and operational standards
- Work with corporate support team to ensure that the facilitation and installation of equipment meets standards and the needs of our programs.
- Conduct routine internal quality assessment audits and complete detailed written assessments to help determine preparedness of location and concurrence with brand standards and programs
- Responsible for financial controls, personnel management, facilities, marketing, food preparation and quality, and general business operations and possess the organizational agility to report on these measures to your manager and Regional Vice President/Area Director of Operations on a regular basis
- Identify potential or existing operational problems across the business and initiate, develop, and implement appropriate solutions and then measure results
- Perform and demonstrate all operational duties, including proper product preparation (for both internal and external brands), guest service techniques, and daily equipment maintenance procedures, as well as brand identity and standards, with the expectation that management/direct reports and hourly team members will be trained to do the same
- Learn, transfer learning, train and hold management team/direct reports/shift supervisors accountable for knowing, demonstrating and effectively utilizing systems, tools, processes, and equipment which enable guest loyalty and increased profitability
- Communicate company policies with management team/direct reports and hourly team members through written and oral communication in a timely and effective manner and in accordance with SSP approved communication methods
- Plans and assigns daily goals, tasks and assignments and/or instructs direct reports (i.e. supervisors, assistant managers) on the same.
- Sets and reviews objectives for all managers/direct reports and hourly team members on a weekly, monthly, and/or yearly basis, to aide in their development as an SSP employee and regularly report those objectives to the Director of Operations/General Manager and/or Regional Vice President/Area Director of Operations
- Ensures annual performance appraisals are completed for all management/direct reports and hourly team members within your area of the business and per the Company program
- Along with the Director of Operations/General Manager, develops and/or maintains a productive relationship with the client (i.e. Airport Management/Authority) and br