Access Support Usher

2 weeks ago

Toronto, Canada Rogers Communications Full time

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month

**Are you interested in joining the Toronto Blue Jays Game Staff Team? This is your chance.**

**The Toronto Blue Jays are looking for a Access Support Usher**

**Overview**:
The Toronto Blue Jays Organization is seeking hard-working individuals with a dedication for assisting fans and a passion for enhancing the fan experience. This position requires a willingness to assist a wide demographic of fans - especially those with accessible needs - in a polite and friendly manner to ensure that all of our fans have an enjoyable and memorable experience while at Rogers Centre.

Access Support Ushers are primarily responsible for assisting our fans with accessible needs through the delivery of wheelchair or walking escorts, in-game check-ins, and monitoring of accessible areas to avoid congestion and allow for an equal opportunity for fans to fully enjoy the game without interruption.

**Responsibilities**:

- Assist fans with accessible needs to and from their seats by way of wheelchair escort or providing an arm for fan as support
- In-game check-ins with fans with accessible needs, providing support and information around accessible options.
- Ensure accessible areas of concourse remain clear of congestion
- Monitor accessible seating locations, responding to any fan complaints or issues and ensuring a positive fan experience
- Coordinate accessible drop-off and pick-up transportation zone with other departments
- Greet and assist fans inside and outside of Rogers Centre with a smile
- Support the Usher team by filling in where needed or supporting on breaks
- Act as an information resource for fans, providing directions and stadium information as required
- Report any incident (major or minor) through an Incident Report Card and submitting it to a supervisor

**Qualifications**:

- Available to work a minimum of 80% of all Toronto Blue Jays home games, and 50% of all other events (i.e. concerts) including working evenings, weekends and holidays as required
- Able to push a wheelchair with one passenger around the stadium (training for safe navigation will be provided)
- A passion for teamwork and the ability to communicate and interact positively in a team setting
- Excellent customer service skills and creative problem-solving skills**Schedule**: Part time

**Shift**: Variable

**Length of Contract**: No Selection

**Work Location**:1 Blue Jays Way (210), Toronto, ON

**Travel Requirements**: None

**Posting Category/Function**:Baseball / Stadium Operations & Game Day Events

**Requisition ID**: 280206

Posting Notes: Rogers Sports & Media

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