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Account Manager
3 weeks ago
**Account Manager**
With an expansive growth strategy in play, National Shunt Service LTD (NSSL) is looking to expand our team. NSSL is hiring an Account Manager to ensure the needs our customers are met, and to create long-term, trusting relationships with our customers as well as develop new business from existing clients and actively seek new sales opportunities. This will be a flexible (hybrid) position located in our Vaughn office reporting into the US. The incumbent can expect Travel within Canada and to the US.
Who will succeed in this role:
You are curious by nature. You’re a self-motivating and a strategic thinker with a high EQ who loves to help solve problems. You thrive in a fast-paced setting and aren’t afraid to wear a few hats and try new things. You work best in a creative and collaborative environment. You’re a person who understands the value of accountability and likes to be part of a team.
Main Responsibilities:
- Strategic management of assigned accounts to ensure overall account performance including client satisfaction, risk management, contractual obligations, sales growth and financial performance and profitability.
- Actively sells additional services to existing clients and new business leads
- Facilitates contract renewals, scope changes, rate increases adjustments etc.
- Partner with Operations to deliver outstanding client relations
- Through strategic management, successfully promote, and maintain a positive work environment and external customer relationships to improve customer engagement, and sales.
- Research, collect and prepare all data for Statement of work and Proposals.
- Score and present Request for Proposals to Leadership and Operations
- Build and maintain a Request for Information Answer Key
- Communicates with internal departments and team to provide exceptional service, provide trouble free account operation, and identify and resolve problems or issues
- Prepares and delivers the Strategic Client Reviews, annual account assessments, and preparing and presenting final presentation, etc
- Prepare and deliver various reports to Leadership
- Assist in developing the Operation team’s client relations skills
- Proactively performs industry and market trend reviews
- Maintains professional business network
- Other duties as required
Qualifications:
- Post-secondary education in Business/Marketing or equivalent experience
- A minimum of 5 years of multi account experience
- Experience in 3rd party logistics or transportation an asset
- Self motivated and results oriented
- Exceptional interpersonal, communication, presentation and relationship management skills
- Strategic planning and analytical skills
- Strong Business acumen
- Strong negotiations skills with the ability to “close the deal”
- Outstanding customer service/client engagement skills
- Capacity to successfully manage multiple tasks simultaneously in a fast-paced environment
- Proficiency with CRM
ABOUT NSSL
National Shunt Services Ltd. (NSSL) is family-owned and operated company, with a strong set of beliefs and values. With over 25 years of experience providing innovative yard management services, NSSL executes a total yard management program agile enough to support any type of warehouse, manufacturer or cross-dock operation in North America. We call it shunting but you may know it as shuttling, spotting, hostling or switching.
Our turnkey solution allows us to manage in excess of 400,000 shipment movements per month for some of the leading name brand manufacturers and major retailers in North America. All of this in an effort to improve the key performance objectives of a distribution’s operation while reducing your overall operating costs. Having an efficient and measurable yard operation is imperative to optimize supply chain performance.
We consistently strive to be the supplier and employer of choice through various offerings:
- Improved productivity
- On-demand visibility / tracking to workflows and equipment
- Late model, well maintained yard trucks; optimizing driver comfort and minimizing downtime
- Dynamic scheduling, adjusted for seasonality and shifts in demand
- Unparalleled SeeMe safety and quality program
- Full account management program that includes operational scorecards and metrics
Join our award-winning team and kickstart your professional growth NSSL is an industry-leading total yard management services provider. We work with a diverse range of customers across North America. With a well-maintained fleet, a people-first culture, and a roll-up-your-sleeves approach, we help our people and our customers achieve their goal
EQUAL OPPORTUNITY EMPLOYER
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NSSLs, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as establ
