Account Manager

**About Operatio Marketing**:
Don’t think of us as an agency. Think of us as a consultancy that executes on digital strategy. Operatio Marketing focuses on the operations of each and every customer to understand what digital strategy will generate the highest ROI. We take everything into consideration while developing our marketing strategies.

**The Position**:
We are looking for an experienced, enthusiastic, relationship and task focused individual who can help support our vast array of clients and industries with drive, humour, responsibility, accountability and enthusiasm The Account Manager is responsible for developing and managing client relationships by maintaining client expectations and ensuring the timely and successful delivery of digital projects according to clients needs and objectives. At the same time, this person needs to grow and managed a 3-person Account Management team to ensure all deliverables and KPIs are being met for all clients.

**Responsibilities**:

- Leverage historical data, community feedback, and upcoming trends to develop marketing strategy that drives positive results across client KPI’s
- Serve as the lead point of contact for all client account management matters
- Build and maintain strong, long lasting client relationships
- Develop trusted advisor relationships with key accounts, customer stakeholders and executives, providing customer service and marketing consultation
- Create and deliver marketing strategy documentation and help develop RFPs for existing and new clients
- Work with Project Managers and internal teams to ensure the timely and successful delivery of solutions according to customer needs and objectives
- Monitor and communicate daily/monthly/quarterly changes in scope throughout project lifespan to client(s) and internal teams in a timely fashion
- Work with internal teams to forecast, track and communicate to the client the key account metrics
- Develop new business with existing clients and/or identify areas of improvement
- Prepare reports on account status to internal stakeholders
- Assist with challenging client requests or issue escalations as needed

**Requirements**:

- Proven work experience in, **Marketing**, as an Account Manager, Key Account Manager, Sales Account Manager or relevant role
- Must have at least 3-5 years of experience in a Customer Service position
- Must have at least 3-5 years of experience in Digital Marketing, Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, Strategic Planning
- Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organization, including executive.
- Must have at least 3 year of experience working in an Agency setting
- Prior experience delivering client-focused solutions to customer needs
- Must have strong time management, organizational and analytical skills
- Ability to foresee risks and generate mitigation plans with the appropriate stakeholders
- Must have strong communication skills (written and verbal)
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Knowledge of Real Estate, Franchising, Construction, Professional Services, E-commerce and Medical industries considered an asset
- Proven focus on attention to detail
- MUST HAVE HUSTLE

**What you get**:

- Competitive Salary and bonus incentives
- Flexible Schedule
- Opportunity for travel
- Potential for profit sharing
- $50/Month stipend for professional development classes, seminars, conferences, or to purchase materials or training to enhance work-related skills
- Opportunity to grow your career in a thriving Digital Marketing Agency
- Free gourmet coffee
- Free snacks & monthly catered lunches
- Company social events
- Flexible working hours
- Opportunity to attend conferences and events

**Salary**: $75,000.00-$85,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Concord, ON