Records System Administrator

**DEPARTMENT: People & Technology**

The People and Technology Department is comprised of three teams:
The **People & Strategy **team manages recruitment, employee benefits, compensation, job evaluation, policies and procedures, rewards and recognition, training, employee engagement initiatives and supports the culture at Doctors of BC. The People & Strategy team will also support questions and concerns regarding team work or work environment.

The** Infrastructure **team manages the physical assets of Doctors of BC related to the building, office equipment and maintenance of the building. The team also responds and provides resolution to any issues concerning office equipment, furniture and building maintenance. They also manage the internal and external mail, and take care of general office services and provide support to the tenants within the building.

The** Information Technology** team drives organizational change by providing technical solutions and training to the employees of Doctors of BC. It is a strategic business partner that further advances the interests of the organization through technology.

**THE TEAM**:Information Technology Team**

**THE JOB**:Records System Administrator**

The Records System Administrator reports to the Manager of Data Management and is the support role for records management system administration across the organization, including document archival and disposal. This position will provide support and maintenance of our EDRMS (Enterprise Document and Record Management System), and review organizational effectiveness of the records management technologies. This position requires a high level of customer service, providing an ability to offer support to the end users that enhances the usage and effectiveness of EDRMS tools like M-Files across the organization.

**WHAT SUCCESS LOOKS LIKE**

**Building Relationships (I)**

Establishes and maintains relationships and alliances. Shares information and readily determines to whom to go for relevant information. Seeks assistance and feedback in the problem-solving process. Partners with others to achieve expectations.

**Communication for Results (I)**

Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

**Initiative (A)**

Describes future scenarios and related opportunities. Plans potential responses involving resource holders, peers, processes, and technology. Leads a timely response, seeking internal/external advice and consultation, and sustains progress through uncharted territories.

**Problem Solving (A)**

Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Proactively anticipates and prevents problems. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

**Thoroughness (A)**

Identifies potential areas of conflicting priorities and vulnerability in achieving standards. Reviews department’s progress against established goals, objectives, service level targets, and project milestones. Supports others in achieving deliverables by efficiently allocating resources and providing common organizing systems, techniques, and disciplines. Maintains a proactive work review and approval process prior to assignment completion. Solicits internal and external customer evaluation of performance and devises measures for improvement.

**WHAT YOU BRING**
- 3 or more years of EDRMS system administration experience.
- Strong knowledge of document and records management best practices and standard procedures.
- Demonstrated knowledge of records management systems, preferably experience coordinating use of an organization-wide program, both paper and electronic.
- Experience with migration projects involving EDRMS systems.
- Excellent written and verbal communication skills.
- Friendly, customer service-oriented attitude with an inherent willingness to assist
- Works well with or without supervision. Ability to accept and follow directions and seek feedback and guidance when unclear of expectations.
- Thrives in a team environment with a strong customer service focus.
- Excellent time management and organizational skills including the ability to prioritize tasks based on relative importance and urgency.
- Experience with M-Files software would be an asset.

**_Doctors of BC thanks all applicants; howev