Tour and Travel Coordinator

2 weeks ago

Toronto, Canada The Toronto Bus Co.TBCL Full time

TBCL is a multifaceted company offering diverse services within the transportation, tourism and hospitality industry. Since our beginnings in 2001 our exciting evolution has been the result of long hours, hard work, dedication and an ongoing commitment to customer service and customer satisfaction.

An individual in this position will be responsible for providing various administrative support functions for our clients in the Bus Charters and Tours Dept.

**Duties include but are not limited to the following**:

- Maintaining a strong customer base including existing accounts and potential sale opportunities
- Overall account management of the Bus and Tours department, including invoicing, billing, and collections
- Develop customer service standards and procedures for the organization
- Prepare driver’s dispatches, maps and signage for all programs running the following day
- Handle necessary changes, special requests and cancellations in an efficient manner
- Provide high level support to the Bus Charters Department
- Prepare contracts and discuss all details with the clients
- Liaise with all other departments on all programs, tours, contracts and up to date information
- Assign, organize and manage Meet and Greet staff and Onsite Coordinators as needed
- Maintain strong relationships with vendors and negotiate the best rates

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay
- Retention bonus

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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