E-commerce Operations Assistant

2 days ago


Richmond, Canada iPro Group Full time

Magic Chest is a fast-growing and innovative e-commerce business specializing in licensed Toys. We are looking for a highly organized, motivated, and adaptable **E-Commerce Operations Assistant** to support our daily operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is eager to contribute to a dynamic team.

**Key Responsibilities**

**Inventory Management**:

- Oversee daily inventory levels and ensure stock accuracy.
- Organize and update inventory records within our system.
- Generate reports on stock status and discrepancies.

**Inventory Ordering**:

- Track stock levels and determine reorder points.
- Place orders with suppliers and ensure timely deliveries.
- Work closely with the purchasing team to prevent stockouts and overstock situations.

**E-Commerce Platform Management**:

- Manage and update product on Shopify.
- Ensure accurate product descriptions, pricing, and images.
- Monitor orders, process returns/exchanges, and troubleshoot platform issues.
- Collaborate with the marketing team to optimize product listings and promotions.

**Office & Administrative Support**:

- Maintain organized files and office supplies.
- Assist with shipping and receiving logistics.
- Support general office operations as needed.

**Social Media Assistance**
- Assist with scheduling and posting content across platforms (Instagram, TikTok, Facebook).
- Monitor DMs, comments, and mentions — and escalate to the appropriate team when needed.
- Help capture behind-the-scenes content and ideas from product arrivals, events, and retail updates.
- Collaborate with our marketing team to brainstorm engaging post ideas and trends.

**Skills & Qualifications**:

- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Previous experience in e-commerce or retail operations (preferred but not required).
- Proficiency in office software (Excel Sheet, Microsoft Office, Google Workspace).
- Ability to multitask, prioritize, and problem-solve effectively.
- Customer-oriented mindset with strong problem-solving abilities.
- Basic knowledge of POS software (a plus).

**Why Join Magic Chest?**
- Be part of a **fast-growing e-commerce business** with exciting growth opportunities.
- Work in a **collaborative, team-oriented** environment.
- Gain hands-on experience in e-commerce operations.
- **Benefits include**: Health insurance, staff discount, career development opportunities, and more

Pay: $20.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Work Location: In person



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