Facility Manager

3 days ago

Kingston, Canada Improbable Escapes Full time

Position: Technical Director

Hours: Predominantly Thursday - Monday, 2-10 PM

Job Overview

The Technical Director works under the direction of the Operations Manager and the Executive Team. The Technical Director is responsible for supervising the Assistant Technical Director, managing Game Masters, supporting the Executive Team, assisting with game design and production as needed, maintaining the Improbable Escapes HQ facility, completing administrative work, and performing Game Master duties. The Company reserves the right to change the percentage of work within each job function as necessary, with due notice.

Essential Job Functions

Staff Management (25%)
- Supervise Game Masters to ensure staff are performing at the highest possible level
- Enforce policies, procedures and best-practices
- Audit staff performance and communicate all performance issues to senior management
- Empower staff with continuous training and skills development
- Train new employees efficiently and comprehensively
- Promptly communicate updates and changes to all team members

Customer Service (25%)
- Demonstrate exemplary customer service to all guests
- Perform Game Master duties including reception, game hosting and cleaning
- Respond to reviews
- Deescalate, rectify and report all customer complaints

Maintenance (15%)
- Ensure the facility’s maintenance, cleanliness, and upkeep is of the highest standard
- Perform quality control maintenance walkthroughs of the facility and the games
- Assist game development staff with building new experiences
- Assist game development with technical troubleshooting and data collection

Administration (25%)
- Delegate tasks to the Assistant Technical Director
- Create the monthly schedule
- Manage time-off requests, availability changes and timesheets
- Develop training resources in coordination with the Operations Manager
- Monitor staffing levels to determine hiring needs
- Maintain reasonable ratio of staff to daily bookings
- Assist the Operations Manager in the planning and execution of Team Meetings

Operational Awareness (10%)
- Identify and communicate opportunities for operational improvements
- Provide feedback to senior management to improve customer experience
- Promptly report any staffing, HR, or facility issues to Operations Manager

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

**Job Types**: Full-time, Permanent

**Salary**: $38,600.00-$46,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Kingston, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: One location

  • Facilities Manager

    7 days ago

    Kingston, Canada Martin Group Full time

    **Job Description Facilities Manager** **Company Overview**: **Job Summary**: The Facilities Manager will ensure all facilities within The Martin Group portfolio run efficiently, cost effectively, and meet legal requirements, health and safety standards, and the reasonable needs of tenants. They are responsible for the complete maintenance and management of...

  • Facility Manager III

    1 week ago

    Kingston, Ontario, Canada BGIS Full time $80,000 - $120,000 per year

    DescriptionABOUT USBGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320...

  • Facility Operations Manager

    1 week ago

    Kingston, Canada Hampton Inn Kingston Full time

    Education: Bachelor's degree - Experience: 5 years or more **Work setting**: - Hotel, motel, resort **Tasks**: - Assess client's needs and resources to recommend the appropriate goods or services - Prepare and administer sales contracts - Administer contracts for the provision of supplies and services - Develop and implement schedules and procedures for...

  • Secretary 1, Facilities Management

    1 week ago

    Kingston, Canada The City of Kingston Full time

    **Opening Statement** We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah - nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern...

  • Facilities Superintendent

    7 days ago

    Kingston, Canada Cancoil Thermal Corporation Full time

    **Purpose and Scope** Cancoil Facilities Superintendent is responsible for the maintenance of all fixed assets, building and grounds in optimum working order. **Organization Relationship** This position reports to company’s maintenance supervisor. **Working Conditions** The Facilities Superintendent works in a controlled industrial setting. Personal...

  • Case Manager, Community Residential Facility

    1 week ago

    Kingston, Ontario, Canada 75e5da88-bbf7-4706-b8dd-c4efec3d41d6 Full time $60,000 - $80,000 per year

    Mission Statement:Empower women through community outreach, social justice services, and affordable housing with the goal of improving their socio-economic status. This includes providing case management and community reintegration. Elizabeth Fry Society of Kingston provides care and connection to women in the community through advocacy, client-led,...

  • Coordinator, Facility Operations

    3 days ago

    Kingston, Canada Queen's University Full time

    Coordinator, Facility Operations About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...

  • Director, Strategic Projects

    2 weeks ago

    Kingston, Canada Queen's University Full time

    **About Queen's University** Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics &...

  • Associate Vice-principal Facilities

    5 days ago

    Kingston, Canada Queen's University Full time

    Associate Vice-Principal Facilities About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering &...

  • Coordinator, Facility Operations

    3 days ago

    Kingston, Canada Queen's University Full time

    About Queen's University Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation,...