Inside Sales

**Who we are**
With nine wholesale branches and three luxury showrooms located throughout southwestern Ontario, Marks Supply is a leading supplier for top-quality Plumbing, P.V.F., Hydronics and HVAC products. Our success is directly linked to our conviction to provide exceptional customer service; to nurture a highly educated, knowledgeable team of employees; and to embrace new, innovative technology. Recently acquired by Munch’s Supply, a leading U.S.based HVAC and Plumbing Distributor, we are uniquely positioned to grow exponentially.
What makes us different from other wholesale distributors is our people, and the deep commitment they have to sharing the very best product knowledge to guide customer decisions and demonstrate our value. Through ongoing training, a generous education policy, and our Product Pro Program, we set our teams up for success knowing they are the foundation our success relies on. Joining us now is a chance to be a critical part in the next phase of our growth and the confidence to know we will take you on that journey with us.

**Who we need**
We need a multi-tasker in the truest sense, who thrives on juggling customer needs, demands, and timelines - and doesn’t get overwhelmed doing so. As the new Counter Sales Representative, you will respond to customer inquiries on the phone, sharing accurate information and product knowledge, ensuring exceptional service and satisfaction. In addition, you will be part of our branch counter staff, working closely with contractors, vendors, and our sales team to research customer requests.

**What’s in it for you**
A collaborative team with a customer-focus._ _We work closely together, sharing responsibilities, supporting each other every day. You will feel welcomed as part of a place that feels like a home away from home. We prioritize customers and are taking the wholesale experience to the next level, rapidly responding to their requests for accurate, competitive quotations and product information.
**_Professional development._** With access to unlimited learning opportunities, you will have the chance to grow into sales, quotations or other areas of the business.

**What you will do**:

- **_ Learn._** You will participate in training and coaching to build your product and industry knowledge and grow your sales skills
- **_ Provide excellent customer service. _**You will respond to in person and telephone inquiries quickly and professionally, demonstrating thorough product and pricing knowledge. You will:

- Coordinate orders, ensuring proper products with correct pricing are allocated and a delivery time is confirmed.
- Research out-of-stock and special Non-stock requests with suppliers and other branches, to gather pricing, lead times, freight costs, minimum buy-requirements, and manage special orders.
- Utilize product knowledge to recommend alternatives to customers if their initial request cannot be met, upselling whenever possible.
- Develop positive relationships with customers, working to resolve any issues, avoiding conflict, and escalating when needed.
- Assist counter with customer orders, pickups, and returns as required.
- Participate in yearly inventory count and Saturday counter shifts as scheduled
- Increase sales. You will reach out to customers by phone to provide details on specials or products that may be of interest. You will share leads with the Sales and Growth team, working as a team to accomplish department and company objectives.

**What you bring**:

- **_The experience. _**You may be a recent graduate or have a couple of years in a customer facing role and the organizational skills to manage detailed paperwork and written requests.
- **_The motivation. _**You want to learn the industry, sales, and the business side of wholesale distribution. You are highly accountable for meeting your goals and objectives with mínimal supervision. You can balance and prioritize competing tasks. You are comfortable learning and using technology, including our internal systems.
- **_The interpersonal skills. _**You are extremely comfortable taking in-coming and making outgoing telephone calls. You are deeply committed to customer service, can build and maintain relationships with customers, vendors, and internal teams. You have excellent written and verbal communication skills.
- **_The flexibility. _**You can work evenings and Saturdays on occasion.

**What we have to offer**:
We foster a supportive work environment where we are committed to the growth and development of our employees. You will have the opportunity to collaborate with a skilled team, some of whom have been integral members of our organization for many years. We empower our employees to make decisions, to learn from their mistakes, and to reach further in their career with us. Additionally, we provide:

- A comprehensive health benefits package, paid for by the company.
- Life insurance, short-term and long-term disability.
- Paid vacation and holidays
- Employee A