Dealer Services Analyst

Join our Ford Credit team as we create tomorrow We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further.

As part of the Ford Credit family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes a generous savings and stock investment plan (SSIP), quarterly profit-sharing, defined-contribution pension, tuition subsidies, vehicle discounts, a flex spending account with options to purchase extra vacation, allocate into a health care spending account and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.

DSA’s play a critical role in balancing sales goals with responsible lending practices. Our goal is to facilitate vehicle sales for both the dealer and Ford of Canada by providing financing while effectively managing the risks associated with credit lending.

**NOTE: Although this is a remote Bilingual Dealer Services Analyst position - there is a requirement to attend the training in person, located in Oakville, Ontario (minimum of 4 weeks). There may be additional requirements to periodically attend on-site during the probationary period. To be eligible for this position you must reside in the Greater Toronto Area.**

**Minimum Requirements**:

- Excellent communication skills demonstrating proficiency in both written and speaking English.
- Must be available to work a flexible/rotational schedule, including evenings (Monday - Friday up to 9:00pm EST), holidays, and Saturdays (Saturdays up to 8:00pm EST)
- Able to travel to Oakville office for training.

**Preferred Requirements**:

- Understanding of credit, financial analysis, sales, collections, risk management and/or credit decisioning and relationship management is a plus.
- Bilingual in English and French is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Expertise to manage multiple tasks simultaneously while maintaining a high level of organization and efficiency.
- Proven ability to build strong relationships, negotiate effectively, and adapt communication style to diverse situations.Analytical and problem-solving skills with a proven ability to independently implement solutions to overcome challenges.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

Ford Motor Credit Canada is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
- Loan adjudication including, but are not limited to, the following:

- _Develop and maintain strong business relationships with dealership personnel. _
- _Ability to navigate ambiguous situations by gathering necessary information, adapting strategies as needed, and collaborating effectively with dealers. _
- _Ability to implement effective solutions in situations characterized by uncertainty and limited data, leveraging analytical skills to identify critical factors, while proactively identifying and mitigating risks _
- _Adhere to purchase approval limits and investigation guidelines. _
- _Participate actively in department calibration sessions. _
- _Maintain a consistent purchase policy based on customer qualifications and past liquidation experience. _
- _Perform investigations as required. _
- Understand and practice business unit financing plans, programs, and procedures.
- Support a culture which ensures a sales mindset is maintained in the Business Centre.
- Perform daily responsibilities to ensure high levels of dealer and customer satisfaction. Support Dealer Satisfaction Index (DSI) and Customer Satisfaction Index (CSI) initiatives.
- Demonstrate qualities reflective of the Company's value proposition to its customers and dealers.
- Support diversity initiatives by understanding, respecting, and valuing the differences that define employees as unique individuals.
- Learn and support other Company functions when and where necessary - examples may include Account Maintenance, Collections, and Loss Prevention.
- Maintain a continuous growth mindset in the spirit of personal and professional development.
- Welcome positive coaching and learning opportunities to improve your skills.