IT Support Technician and Business Analyst

**About Visual Defence**

Visual Defence (VDI) is a leading provider of software solutions for the transportation and infrastructure sectors. The company provides solutions, which leverage cameras to generate intelligence using fixed cameras and in-vehicle cameras.

**Why work with us?**

VDI is a well-known, Ontario-based company in business in Richmond Hill, Ontario since 2000. We are proud to offer extensive employer paid benefits including, but not limited to health, dental, life, and vision.

It is our belief that work/life balance is imperative to be cheerful and healthy thus, we have flexible working options and paid time-off benefits.

We believe that professional development opens up new possibilities, strategies, knowledge and skills for individuals. Extensive opportunities, room for growth and advancement, company sponsored learning programs and training plans are all part of our culture. We endeavor to keep all of our employees healthy and inspired. When you thrive, we thrive

We strive to bring our employees together That is what life and business is all about

VDI’s Social Committee brilliantly delivers on this and creates entertaining events that achieve this goal. We hope to see you at the next one.

Our office runs on collaboration, with an open door policy that serves to connect you to your colleagues.

We dress casually and have plenty of free on-site parking spaces.

**Position**

As an IT Support Technician and Business Analyst at Visual Defence you will be compiling, interpreting, and reporting information on a variety of data types. You will generate sales leads and support all sales activities including developing relationships with new and existing customers alongside, contractors, and consultants/engineers.

You will also be responsible for providing technical support to the firm's staff, troubleshooting hardware and software issues, and managing the firm's IT assets. This role requires expertise in IT support tools and technologies, such as help desk software and remote desktop support.

**About the role**
- Maintenance and expansion of the daily prospect’s database.
- Conduct research and analysis as needed on current and potential industries and clients related to the areas of Cleantech, such as Sustainable Smart Cities, Energy, Forests, Minerals / Metals, Earth Sciences, Green Manufacturing, Carbon & Climate Mitigation, Energy, Efficiency & Green Buildings, Resource Conservation, Environmental Protection, or other as requested.
- Learn & understand the commercial and technology behind our AI platform.
- Collaborate with the company’s management to determine necessary strategic technical solutions, research objectives and go-to-market approaches.
- Develop reports and proposals as requested.
- Develop projections and forecasts based on reports showing expected sales and the potential effects of new strategies.
- Administrative duties related to reports and prospects to ensure accurate reporting.
- Educate clients and potential partners about the company’s products and services.
- Assess requirements and resources and recommend the appropriate goods or services.
- Install and configure hardware and software components.
- Install physical hardware and wiring as required.

**Requirements**:

- 2+ years previous experience working within a technical support environment.
- University/College degree within a related discipline or equivalent work experience
- CCNP/ CCNA certificate is an asset.
- An excellent communicator verbal and written.
- Highly motivated, energetic and result oriented.
- Must be extremely organized, proactive and detail oriented.
- Self-motivated to work independently.

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Please check your eligibility to participate in the Science Horizons program:
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**Job Types**: Full-time, Permanent, Casual

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you legally authorized to work in Canada?
- Can you reliably commute to this job's location (Richmond Hill Ontario Canada, L4B 1L5)?
- Do you have CCNA/ CCNP certification ?

Work Location: In person