Key Lead
1 week ago
The Key Lead assists the store manager in overseeing daily operations, deploying staff, and ensuring a great customer experience through prompt service and quality products. This role also involves maintaining store standards and acting in alignment with Sessions Cannabis guidelines.
**Essential Responsibilities**:
- Uphold Sessions Cannabis values with integrity.
- Maintain calm during busy or unusual events.
- Anticipate and address customer/store needs, communicate with management.
- Provide feedback and coaching to staff.
- Ensure smooth operations, including opening/closing duties and cash handling.
- Monitor customer service standards and celebrate team achievements.
- Assist with inventory audits, merchandising, and discrepancies.
- Educate customers on cannabis products and safety.
- Perform additional tasks as assigned.
**Qualifications**:
- 1 year retail management experience, 3-5 years customer service.
- Valid CannSell certification, 19+, clear background check.
- Knowledge of cannabis products is a plus.
**Skills**:
- Strong leadership, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced retail environment.
**Physical Requirements**:
- Stand for extended periods and lift up to 25lbs.
- Perform tasks related to stocking and store maintenance.
**Job Type**: Part-time
Pay: From $19.00 per hour
**Benefits**:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Ability to commute/relocate:
- Keswick, ON L4P 3J4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
- Retail management: 1 year (preferred)
Licence/Certification:
- CannSell (preferred)
Work Location: In person
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