Information Technology

4 days ago

Etobicoke, Canada BBA E&C inc Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
**Work setting**:

- Computer hardware or software retailer/wholesaler
**Level of expertise**:

- Engineer
**Tasks**:

- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
**Supervision**:

- No supervision responsibility
**Computer and technology knowledge**:

- Desktop publishing software
- Software development
**Type of experience**:

- Call centre
**Transportation/travel information**:

- Own transportation
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:

- Fast-paced environment
- Attention to detail
**Own tools/equipment**:

- Computer
- Internet access
- Cellular phone
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Judgement
- Organized
- Team player
- Ability to multitask
**Experience**:

- 2 years to less than 3 years
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Financial benefits**:

- Bonus
- Group insurance benefits
- Life insurance
- Mileage paid
- Registered Retirement Savings Plan (RRSP)
**Long term benefits**:

- Long-term care insurance
- Maternity and parental benefits
**Other benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Wellness program

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