Service, Warranty and Logistics Representative

6 days ago

Nepean, Canada VISTA SERVICES Full time

**This position is hybrid with 3 days in the office, and 2 days work remote.**

Reporting to the Service, Warranty and Logistics Supervisor, the Service, Warranty and Logistics Representative is responsible for the administrative operations of service and warranty items as well as the procurement of materials and equipment.

**Specific duties and responsibilities**

**Service and Install**
- Process and track requests for servicing and installations as required;
- Evaluate and dispatch service technicians in accordance with Vista Services Standard policy and guidelines;
- Process and record activities such as product deliveries, service calls, warranty claims and customer transactions;
- Track and reconcile delivery log, record delivery dates and corresponding assets correctly.

**Customer Centric**
- Provide a high level of customer service in a professional and courteous environment;
- Handle all customer orders and issues for service;
- Review and enhance current Company processes and recommend solutions;
- Support, suggest and drive process improvements that increase controls, efficiency, and effectiveness;
- Assist in handling non-service-related customer service calls as required or scheduled.

**Warranty**
- Manage purchase orders for lost or damaged inventory at site;
- Process warranty data and claims;
- Process and manage closings, service work orders, serial numbers, and any other missing data;
- Monitor inventory control - track and log all inventory as required.

**Relationship Building**
- Co-ordinate closings with Vendor Services to prepare future dated rental agreements;
- Ensure all Vista Service. policies and procedures are followed;
- Participate in all Vista cross training initiatives;
- Other duties as assigned to meet team objectives.

**Salary**: $43,000.00-$45,000.00 per year

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in NEPEAN, ON

  • Service, Warranty and Logistics Representative

    2 weeks ago

    Nepean, Canada VISTA SERVICES Full time

    **Service, Warranty and Logistics Representative** - 12-month contract - Hybrid position_ **About Vista Services** Vista Services is more than just a financial partner - we are helping communities, the people that live within them and the local contractors that service the area. Our dealers are experts in the water heater, HVAC, and residential...

  • Service Advisor and Warranty Administrator

    2 weeks ago

    Nepean, Canada B & T MacFarlane Full time

    **Service Advisor and Warranty Administrator** Company: Welcome to B& T MacFarlane, a Premier dealership of the Kubota Brand, family owned and operated since 1957. We are passionate about the customers we serve and support, from contractors to small business owners, estate owners, and hobby farmers in Ottawa and the Surrounding Market Area. We are a team of...

  • Warranty Administrator

    2 days ago

    Nepean, Canada Myers Barrhaven Hyundai Full time

    **Title: Warranty Admin** **Location: Myers Barrhaven Hyundai** **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and...

  • Warranty Administrator

    4 days ago

    Nepean, Canada Dow Honda Full time

    Warranty Administrator and Internal Delivery Specialist The primary responsibility of the Warranty Administrator is to ensure that warranty repairs are carried out to the highest standards of quality, processing claims in a timely and efficient manner. As the Internal Delivery Specialist, you are responsible for creating, coordinating, and closing internal...

  • Customer Service Representative

    6 days ago

    Nepean, Canada CARSTAR Kanata Full time

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. -...

  • Warranty Clerk/admin

    6 days ago

    Nepean, Canada Myers Barrhaven Subaru Full time

    **About Myers** Myers Automotive Group is all about Ottawa. The people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils and volunteer with you to make good things happen. We sponsor teams and charity events. We are the community we serve. We stand behind a...

  • Logistics Manager

    1 week ago

    Nepean, Canada PiShop Inc. Full time

    PiShop.ca is a growing e-commerce and electronics distribution business. We are based in Otatwa, Canada and work with supplier, vendors and customers all over the globe. **Key Responsibilities**: - **Shipping and Logistics Optimization**: - Monitor, analyze, and improve shipping and logistics costs. - Develop strategies to further optimize logistics...

  • Customer Service Representative

    7 days ago

    Nepean, Canada Georgian Water and Air East Full time

    **Overview** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. If you have excellent communication skills, a passion for helping others, and enjoy working in a...

  • Service Coordinator/administrator

    7 days ago

    Nepean, Canada Ottawa Builder Sales Full time

    A liaison between the Sales Representatives and the Customer to ensure customer satisfaction and solutions to any issues that may arise regarding product warranty. Duties would include - Answers customer calls in a timely manner and address customer concerns with respect to product delivery - Record all customer information and claims in SalesForce - Order...

  • Customer Service Representative

    6 days ago

    Nepean, Canada Pylon Electronics - Ottawa Full time

    **Customer service /admin English ($20/ hour)** **Responsibilities** - Schedule incoming and onsite projects for customers - Provide customers with quotations on large and small projects - Maintain customer records - Interface with technical and logistics staff, serving as the client advocate - Process client payments and review and process purchase...