Technical Service Specialist

**About Us**:
Since 1992, Delta-X Research has helped the electric power industry maintain the globe’s largest infrastructure in the most efficient, reliable and cost-effective manner possible. As a result of our research in advanced analytics, we are privileged to provide the industry-leading tool, Transformer Oil Analyst (TOA) software, for providing correct and timely assessments of the health of high-voltage apparatus so the electricity system can be operated safely, reliably and most cost-effectively. Generation, transmission and distribution utilities, as well as leading industrial operations, around the world rely on Delta-X Research to help assess risk, improve reliability, optimize maintenance activities and maximize return-on-investment of their high-value assets.

**A Bit about Working with Us**
- We are focused on our customers
- We love to work with excellent technology and quirky personalities;
- We value and contribute to open, truthful, and egalitarian communication, top to bottom;
- We consider failure an opportunity for learning; and
- We collaborate across departments, and win as one team.

**About the Role**

As a Technical Service Specialist, you will act as a customer hub of our company: you will be our customers’ first line of contact, and will champion the problems and needs of the customers internally. You will have the opportunity to work closely with our customers and our internal teams, including the development, sales and marketing teams to set our customers up for success. We are a growing company, and there is plenty of room for growth and professional development. We are looking for somebody excited and proactive, and who will truly own the Technical Service Specialist role.

**A Bit About You**
- You have at least 3 to 5 years of end-user support experience, and general network and server support experience;
- You demonstrate excellent analytical and problem-solving skills;
- You are an excellent written and spoken communicator, in English, and are comfortable presenting publicly;
- You use strong interpersonal skills to deal with a wide range of customers with varying technical and computer abilities;
- You are patient, empathetic and have a desire to serve and learn;
- You can travel occasionally within Canada and the USA; and
- You start each morning wanting to make a difference.

**For bonus points, you have**:

- A post-secondary education in any STEM program or equivalent;
- A technical understanding of electrical power systems;
- Experience with customer relationship management (CRM) tools.
- Experience integrating computer systems (API integration, software interface), particularly via communications networks.
- Experience working with electricity utilities, particularly in the area of substation maintenance; and
- Working capability in Spanish.

**Your Accountabilities**:

- Guide customers through onboarding and implementation to ensure that they are set up for a successful experience with our products;
- Lead workflow and technical training for new and existing customers;
- Create support documentation, including training materials, FAQs, and product documentation;
- Collaborate with the marketing team to create and implement customer engagement campaigns;
- Collaborate with the product development team to test new product features and fixes;
- Champion customer needs within the organization; and
- Maintain accurate customer records.

**Why join Delta-X Research?**

Electric utilities and energy-intensive companies provide the foundation on which economies, communities and quality of life are built. At Delta-X Research, our science-based decision support tools and services provide information needed to make timely, confident decisions about their electrical assets.

As part of our team, you’ll do challenging and rewarding work in an organization that empowers employees, and values professionalism and scientific inquiry. You'll enjoy the benefits of competitive compensation, a collaborative work environment, flexible work arrangements, and genuine work-life balance. And you'll see your work being used and valued by companies that keep the power on and the world moving forward.

**How to Apply**

Submit your resume and cover letter (in PDF format only) outlining your experience and qualifications. Please ensure your cover letter includes specific examples demonstrating your experience in several of this role’s accountabilities.
- All applicants are appreciated; unfortunately, we can only contact those selected to be interviewed.

Delta-X Research is committed to diversity and inclusion in the workplace and values the contribution that each person brings. Thank you for considering Delta-X Research.

Thank you for considering Delta-X Research

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Wellne