Bilingual Customer Service Tier 3 Agent

2 weeks ago

Toronto, Canada Teleperformance Full time

Overview:
**Bilingual Customer Service
- Tier 3 Agent**

**About Us**

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

**Our Work Culture**

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder.

**Benefits & Perks**
- Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan Opportunity to grow in organization
- Paid training
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive program
- Positive and supportive environment
- Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.
- Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.

BIL1

Qualifications:

- Bilingual in English and French both written and spoken
- 1 year experience in call center/customer service
- Strong communication skills
- Able to think quickly under pressure while making proper decisions. (critical thinking)
- Quick learner and easily adaptable.
- HYBRID - work will mostly be done from home.

**Responsibilities**:

- Working Specific Queues
- Updating and maintaining process documents and policies.
- Respond to client's questions or queries in a timely manner.
- Help the entire team with the floor support.
- Assist in providing additional troubleshooting steps.
- Eliciting and co-ordinating with all the NAM service centers for defective machines.
- Manage and handle safety issues of the products and co-ordinate with the safety team on a daily basis.
- Support Supervisors and managers providing expertise in the efficient administration of deliverables.

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