Facility Operations Manager

2 weeks ago

Mono, Canada Athlete Institute Full time

The Employee is expected to perform all of the typical duties of the position, and any other reasonable duties assigned. While carrying out their duties, the Employee agrees to comply with all reasonable and lawful instructions as may be given by the Company’s designates. The Employee agrees they will conduct their duties in the Company’s best interests and perform all duties with reasonable skill and diligence.
In this Position, the Employee is required to perform the following duties, amongst other duties, in a professional manner:
Facility Operations & Maintenance
- Develop and implement a proactive annual maintenance and operations plan for all Athlete Institute facilities.
- Oversee the repair, maintenance, and improvement of athletic surfaces, training equipment, HVAC, lighting, plumbing, and infrastructure systems.
- Ensure regular facility inspections and compliance with provincial and municipal building, health, fire, and safety regulations.
- Maintain digital and physical records of building plans, service agreements, permits, and warranties.

Capital Planning & Project Management
- Lead facility capital improvement planning and budgeting, including renovations, expansions, and new builds.
- Manage facility upgrade and construction projects, working with external contractors, architects, and engineers to ensure timelines, budgets, and quality standards are met.
- Source and evaluate vendor proposals for major upgrades and long-term partnerships.
- Collaborate with staff to create revenue generation opportunities.

Team Leadership & Staffing
- Hire, train, and manage all facilities, maintenance and custodial staff, ensuring adequate coverage, performance evaluations, and ongoing development.
- Coordinate team scheduling and coverage for daily operations, evening events, weekends, and holidays.
- Cultivate a safety-first, professional, and high-accountability culture among facilities personnel.

Event & Program Support
- Collaborate with event, operations, and coaching teams to prepare and adapt facilities for games, tournaments, camps, and community events.
- Ensure facility readiness (e.g., seating, scoreboards, cleaning, change rooms, signage) for all bookings and rentals.
- Provide on-site support and troubleshooting during major events and competitions.

Health, Safety & Risk Management
- Chair the organization’s Health & Safety Committee & Handle emergency issues promptly and effectively.
- Ensure adherence to public health protocols as required.
- Identify, assess, audit, and address facility-related risks, implementing protocols to mitigate hazards to staff, athletes, and visitors.

Customer Service & Tenant Relations
- Uphold the highest standards of facility presentation and cleanliness to deliver an exceptional customer experience for all constituents.
- Manage relationships with on-site tenants, renters, and third-party users to address facility needs, maintenance issues, and event coordination.
- Respond promptly and professionally to facility-related inquiries, concerns, or emergencies.

Budgeting & Reporting
- Develop and manage annual facilities budget, including forecasting for utilities, maintenance, capital expenditures, and staffing.
- Monitor operational expenses and ensure cost-efficiency across services and contracts.
- Report regularly to executive leadership on facility status, risks, capital needs, and strategic improvements.

All Other Duties and Projects as Assigned

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