Service Provider Manager

**We are hiring in the** **Halton-Hamilton side of Greater Toronto Area Join us at Fedcap Canada for an exciting career as a Service Provider Manager.**

**Position** Type: Full-time

**Mission**: To help people who face barriers to work obtain employment and achieve self-sufficiency through innovative job training, placement, and support services.

Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for the Halton-Hamilton catchment area. Fedcap Canada employees will work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.

**Position Summary**:
To manage and improve the effectiveness of our delivery through Service Providers within a defined catchment area, ensuring we develop strong relationships so that Service Providers deliver financial objectives, quality, and customer service targets to an agreed standard.

**Essential Responsibilities**:

- Manage the new Service Provider onboarding process including all due diligence activity to ensure new provider compliance with legislation and funders contractual requirements.
- Lead the supply and delivery of services through service delivery partners to ensure a high performing and improving provision of services in the catchment area according to contract requirements and to ensure a tangible return on our expenditure.
- Be the knowledge and in-house expert on the contract so that Service Providers can use this to enhance and build on their own experience to deliver an outstanding customer experience
- Develop and maintain effective partnerships with service providers on a sub-regional level, ensuring our provider processes/procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements (including internal quality systems and those of the commissioning Authority), financial controls and customer delivery standards (including continuous improvement).
- Manage Service Provider budgets within a sub region so all contracts are delivered to financial, service, and qualitative standards and timescales.
- Review performance and compile reports in line with contractual compliance
- Leverage the buying power of our organization to reduce costs and get increased value for money from subcontractors in the sub-region to enable a better financial return on expenditure.
- Monitor changes in the local employment market, drawing on intelligence from the business to create plans that meet changing local circumstances and effectively deliver our services.
- Work to maintain an open dialogue with all Service Providers to prevent contractual or relationship conflicts from arising.
- Performs other duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties, or responsibilities.

**Education and Experience**:

- Studying towards or possess graduate level qualifications (or significant experience).
- Procurement experience - minimum 5 years.
- Experience in leading and developing teams remotely.
- Experience of partnership/contract management.
- Experience of management and development of a successful Provider network or similar / supply chain network

Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

**_We are an EEO employer committed to diversity, M/F/D/V._**

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you able to travel to this job's location?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Procurement: 5 years (preferred)
- partnership/contract management: 1 year (preferred)