Program Coordinator

Job title under review

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong
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About the Telfer School of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

**Position purpose**:
Reporting to the Program Manager, Telfer Executive Programs, the incumbent manages the planning and delivery of a portfolio of open-enrollment and custom non-credit executive programs offered both in-person and virtually to executive-level clients while providing an exceptional client experience. Establishes and maintains relationships with program participants and works closely with colleagues from client organizations, colleagues within the University, and with the Telfer Executive Programs Community of Practice. Ensures smooth and efficient operations and supports the continuous improvement of business processes.

**In this role, your responsibilites will include**:
**Program Planning & Operations**: Plans and coordinates all logistics related to their portfolio of programs and events. To this end, discusses with clients and/or Program Directors, identifies requirements and deadlines, plans and coordinates all the steps required to deliver the program or event. Performs a variety of operational functions related to ongoing executive programs delivery. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.

**Client Service and Communications**: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under their area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.

**Teaching & Learning Support**: Advises Program Directors and faculty on resources and technology necessary for optimal delivery of learning and development programs and may provide training as needed for effective delivery. Advises potential participants on development programs that best suit their needs.

**What you will bring**:
Post-secondary education in marketing, event management, education, or communications, or an equivalent combination of education, training and experience

Minimum three years experience and knowledge of event management or logístical support for training and/or program operations or administrative coordination

Strong interpersonal and communication skills

Excellent problem-solving skills

Ability to work well under pressure and meet strict deadlines

Self-reliance and good judgment

Project management experience

Strong organizational skills and consistent attention to detail in a fast-paced environment

Demonstrated success working in a