Security Operations Manager

1 week ago

Ottawa, Canada Synergy Protection Group Inc. Full time

Synergy Protection Group Inc. is looking for an experienced individual to join the management team at our Ottawa office. The Operations Manager plays a critical role and is responsible for overseeing the security operations of the organization, including the development of security policies, procedures, protocols as well as to ensure adherence to organizational policies and procedures related to security, crisis response, emergency management, and duty of care.

**Job Duties**:

- Oversee day to day operations within the region, guide and support the operations team to ensure daily operations effectiveness.
- Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned accounts.
- Evaluates service quality and initiates any necessary corrective action in a timely manner.
- Ensure that scheduling is handled effectively to meet client requirements.
- Reviews site reports to verify post orders and client directives have been satisfactorily followed.
- Manages and coordinates security programs within the region to address a variety of issues including privacy, investigations, regulatory compliance, employee discipline, employee training and ensuring that programs meet appropriate regulatory guidelines
- Serves as a member of Synergy's Support Team and takes the response lead role in investigations and incident management.
- Work closely with the Director of Operations to monitor operational performance metrics and suggest operational improvements.
- Performs other tasks and duties of a similar nature and scope as required.

**Requirements**:

- Minimum 5 years of experience in a supervisory role within the security industry
- CPO designation is an asset
- Demonstrated experience managing people
- Ability to build strong relationships and communicate effectively with a diverse set of stakeholders
- Self motivated and acute attention to detail
- Articulate, professional and able to communicate in a clear, positive manner with clients and staff

**Why become a part of Synergy family?**

We are a people/client-centric security agency. Synergy is redefining the security industry for the 21st century. Delivering uncompromising and guaranteed services augmented with innovative technology that monitors deployment in real-time 24/7 while offering completely transparency and accountability. We believe there is more to good business than just good service. Our philosophy is simple: be a good corporate citizen while enhancing our industry and following the triple bottom line business model.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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