Connected Home Technician

2 weeks ago

Toronto, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
**Who we’re looking for**

We are looking for Service Technicians for 3 of our locations **Scarborough, Etobicoke and North York** areas to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitive Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Receive mentorship from NCC, HE and other roles outside Tech Ops
- Work for an organization committed to environmental protection
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

**What you’ll do**:

- Installation and service of high-speed internet, home phone and smart home monitoring products
- Inform customers of enhanced company products to secure increased sales
- Complete company documentation pertaining to calls in accordance with the department processes and standards
- Complete all assigned projects within established time parameters and standards
- This Position is covered under the CBA (Collective Bargaining Agreement) Metro Cable TV Maintenance and Service Employee Association

**What you bring**:

- Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st
- Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation
- Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record
- Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays
- Willing and able to work in adverse weather conditions
- Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft.
- Must have knowledge in Wi-Fi and general computer troubleshooting skills
- Previous technical Telecommunications experience considered an asset but not a requirement

Schedule: Full time
Shift: Rotating
Length of Contract: No Selection
Work Location: 10 Dyas Road (234), North York, ON
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 286408

Posting Notes: Customer Experience

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