Quality Improvement Specialist

Friends of Ruby is dedicated to the journey and well-being of 2SLGBTQIA+ youth, aged 16-29 through mental health services, social services, and housing. Friends of Ruby offers Youth Mental Health services, a Youth Drop-In Centre, and a Transitional Home. The Centre provides access to barrier-free counselling and therapeutic groups, case management and a drop-in space with hot meals, community, and comprehensive programming. The Home provides transitional and emergency housing, mental health, and life-skills to support youth moving towards independent living.

Friends of Ruby recognize that a diverse work force is critical to accomplishing our mission. Our goal is to attract and develop incredibly talented individuals from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We strongly encourage applicants from the 2SLGBTQIA+, Allies, BIPOC and ACB communities, and diverse backgrounds that meet the requirements of the role.

**Position Summary**

The Quality Improvement (QI) Specialist, reporting to the Manager of Knowledge and Design within the Strategic Initiatives department, plays a pivotal role in enhancing organizational performance through meticulous analysis and implementation of QI initiatives. Leveraging expertise in engineering or healthcare administration, the QI Specialist collaborates with stakeholders to scrutinize existing policies, processes, and workflows, identifying areas for enhancement. By employing data-driven methodologies and change management practices, they drive the development and execution of strategies aimed at optimizing care, safety, and efficiency.

**Duties & Responsibilities**
- Work with multiple stakeholders to analyze and review current state of policies, processes, and workflows.
- Use data to assess and identify opportunities for improvement, facilitate group discussions, develop, and implement changes using change management practices.
- Analyze, develop, and disseminate new knowledge regarding care and safety, QI, risk reduction, and improving data driven decision-making.
- Facilitate the identification, development, implementation, and monitoring of QI initiatives enabled by expert working knowledge of improvement methodologies and project management strategies.
- Engineer (define, design, implement) safe and efficient clinical and/or operational systems to decrease risks of safety incidents using Human Factors engineering principles.
- Assist in the selection and analysis of quality-related performance indicators to monitor organizational, program, and/or unit level performance to ensure alignment with strategic direction.
- Collaborate with clinical programs to implement recommendations that improve client and staff safety by completing safety reviews, investigating safety incidents, analyzing data, identifying trends, and implementing recommendations.
- Develop and implement organizational and service-related documents, including but not limited to policies, procedures, manuals, forms, workflows, briefings, program charters, and other documents as needed.
- Lead QI initiatives and projects that enhance client safety, satisfaction, and trust in FoR care, while reducing risk.
- Builds organizational capacity for improvement through coaching and mentoring, and shares knowledge of patient safety principles legislated standards and quality. improvement methodology. (e.g., reliable design, Human Factors, PDSA, root cause analysis, FMEA, lean, value stream mapping).
- Foster a culture of continuous QI, safety, and risk reduction.
- Promote a “just culture” environment.
- Other duties as assigned.

**Qualifications**

Knowledge, Skills, and Experience:

- Undergraduate degree in Engineering, Healthcare, or a combination of Project Management and/or LEAN Certification.
- Minimum of 2-5 years of relevant work experience in quality and safety.
- Knowledge of the Freedom of Information and Privacy Protection Act (FIPPA) and Personal Health Information Protection Act (PHIPA).
- Demonstrated ability to utilize QI tools and methodologies.
- Ability to review and analyze data and ability to generate written and verbal reports.
- A champion for Diversity, Equity and Inclusion & ARAO, including but not limited to:

- Ability to navigate and communicate effectively in diverse environments.
- Understanding of the broader social and cultural contexts that impact DEI efforts.
- Understanding of equity issues and a commitment to promoting fairness and equality.
- Strong self-direction and collaborative skills.
- Excellent communication and interpersonal skills with demonstrated ability to develop trusting, credible relationships.
- Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization, and time management required.
- Ability to deal with multiple complex issues and manage multiple priorities.
- Strong mediation and conflict resolution skills and ability to remain third-party