Switchboard Operator

1 week ago

London, Canada Victoria Hospital Full time

**Department Name**:
Switchboard Operator

Reporting to the Coordinator, the Switchboard Operator is responsible for answering and redirecting all internal and external telephone calls coming into the switchboard as well as processing the applicable emergency line code procedures within the organization. The Switchboard Operator is also responsible for the administration of applicable messaging devices.

Regular Part-Time

Rate of Pay: $25.16 per hour - $26.98 per hour

Hours of Work: up to 22 hrs per week

**Qualifications**:

- Successful completion of a Secondary School diploma (OSSD) or equivalent acceptable to the Hospital
- Successfully completion of an Emergency Telecommunications Certificate or two years of experience in a large volume inbound call centre
- Recent and related Inbound call centre and/or urgent dispatch experience of one year
- Demonstrated proficient communication skills; both verbal and written
- Advanced Attention to detail
- Demonstrated ability to organize and prioritize work
- Demonstrated ability to problem solve
- Demonstrated excellent customer service skills
- Demonstrated practice and commitment to the principles of patient and family centered care
- Demonstrated practice and commitment to patient and staff safety at LHSC
- Demonstrated practice and commitment to LHSC’s Vision, Purpose and Values
- Demonstrated ability to attend work on a regular basis

**Immunization Requirements**

Before beginning employment at LHSC, all new hires will be required to:

- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;
- Provide documentation of the Tuberculosis skin testing (two step);
- Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated

**Work Permit

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