Supervisor, Events

3 days ago

Banff, Canada The Banff Lake Louise Tourism Bureau Full time

**Let your passion, creativity, and love of the mountain lifestyle come alive with Banff & Lake Louise Tourism.**

The **Event Supervisor** will be the experienced leader responsible for empowering and supporting a team of 4 to 10 Event Staff during the on-site execution of Christmas and SnowDays events. You possess strong interpersonal and problem-solving abilities while being able to focus on guests' needs at all times. You love being hands-on in the operation and seeing the event experience exceed guest’s expectations. This position is seasonal and perfect if you are looking for a part-time job, with flexible hours during the holiday and winter season.

**Key Accountabilities**
- Collaborate with the Manager, Events, throughout the event to support the continued development of the overall site plan, associated logistics, and event elements.
- Foster a positive, and enjoyable on-site shift experience and team culture for seasonal event staff.
- Deploy and supervise event staff throughout the event to ensure effective execution of the event plan.
- Oversee event operations (event staff shift rotation, daily site setup/teardown, guest registration, check-in, and special event activities).
- Ensure on-site surveying by event staff is conducted accurately and efficiently.
- Provide nightly/daily reports to the Manager, Events, and third-party production contractors.
- Stay abreast of relevant destination information such as other ongoing events, activities, or important information to communicate with event staff and guests.
- Oversee compliance with health & safety protocols.
- Adhere to all Town of Banff and Parks Canada special event policies and permit requirements.
- Report any challenges or concerns to Manager, Events with proposed or actioned solutions.
- Other duties as assigned.
- Act always in the best interests of BLLT, in an ethical and honest manner, and in full compliance with the policies of BLLT.
- Promote the purpose and values of the organization both internally and externally, as well as actively demonstrate the values. Be United. Be Thoughtful. Be Optimistic. Be Innovative.

**The ideal applicant will have the following qualifications and experience.**
- Experience in a supervisory role is required.
- Experience managing event sites (one or multiple at one time) is an asset.
- Ability to work outdoors in various winter weather conditions while standing and/or walking for the duration of the shift.
- Ability to lift items such as fire pits, tables, and sign frames.
- Ability to stand and walk for the duration of a shift.
- Detail oriented with a focus on executing the event as planned with mínimal supervision.
- Strong leadership, organization, and communication skills.
- Problem solver who can think quickly while under pressure.
- Lead by example, maintaining high energy with a positive attitude.
- Willingness to work irregular hours, weekends and/or statutory holidays and provincial/territorial holidays, when required.
- Experience with SimpleTix or other ticketing platforms is an asset.
- First Aid & CPR certified is an asset. First Aid training will be provided and required.
- Bilingual - Fluent in French (written/verbal) is an asset.

Seasonal employment agreements can range from mid-November to early February, dependent on your availability.
- ** Christmas event period**: November 14-December 31, 2024.
- ** SnowDays festival period**: January 17-February 2, 2025.

We encourage you to visit our careers page on our website to learn more about the position.

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