Customer Service

6 days ago

Edmonton, Canada SIRVA Full time

This is a Full-time role with SIRVA BGRS Worldwide, Inc

The Customer Service / Service Excellence Specialist is a hands-on role responsible for customer service, rules compliance and training, with the underlying objective of identifying opportunities for improving performance.

Location: Edmonton, AB, Canada(Onsite)

JOB RESPONSIBILITIES
- Receive customer service queries with the goals of initiating and executing resolutions for immediate, mutually positive outcomes; identifying root causes of performance issues; and, suggesting corrective actions
- Record all pertinent information, including assignment and reconciliation of costs, accurately and timely in appropriate systems or tracking worksheets
- Assist agents and drivers with real-time support to ensure compliance with logístical requirements of the Federal Government moving services contract
- Develop and maintain strong working relationships with drivers to excel as a trusted resource and liaison with Operations, Government Services, and customers
- Produce and present performance improvement initiatives to meet business objectives
- Develop and provide compliance and systems education to drivers and new staff
- Monitor business performances and generate periodic reports for management review

QUALIFICATIONS AND PREFERRED SKILLS
- Above average knowledge of Canadian geography, preferably in the context of the household goods moving industry
- Previous experience interpreting, applying, and explaining policies
- Must be solutions oriented, supported by strong analytical, organizational, and time management skills
- Communicate clearly and respectfully; bilingual (French/English) oral and written language skills preferred
- Excellent customer service skills and able to handle customer service situations with diplomacy and professionalism
- Possesses a performance-driven attitude; continually seeks improvement opportunities, and pursues results through critical thinking and proven problem-solving skills

If you're interested please click on direct job link

Thanks

  • Customer Service Agent

    2 weeks ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...

  • Customer Service Specialist

    3 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    Overview Customer Service Specialist Reports To: General Manager and/or Office Manager Status: Full-time, Regular Category: Customer Service Location Name: McKinley Heating Location Address: Edmonton, AB Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...

  • Customer Service Specialist

    4 hours ago

    Edmonton, Alberta, Canada Service Experts Canada Full time

    OverviewCustomer Service SpecialistReports To: General Manager and/or Office ManagerStatus: Full-time, RegularCategory: Customer ServiceLocation Name: McKinley HeatingLocation Address: Edmonton, ABJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what...

  • Customer Service Advisor

    2 days ago

    Edmonton, Canada Optimum Auto Service Full time

    **Job Overview** **Responsibilities**: - Utilize mechanical knowledge to assist customers with automotive repair questions - Upsell products and services to customers based on their needs - Handle cash transactions accurately and efficiently - Maintain a clean and organized work environment - Collaborate with the sales team to ensure customer...

  • Automotive Customer Service Representative

    12 hours ago

    Edmonton, Canada Speedy Auto Service, Enata Enterprises Inc. Full time

    **Company Description** Speedy Auto Service originated in Ontario, Canada in 1956 and has since grown into one of the most iconic automotive brands in Canada. In 1993, it evolved into Speedy Auto Service and joined the Fix Network global aftermarket family in 2016. Today, Speedy Auto Service operates over 65 family-owned locations across Canada, offering...

  • Full-Time Customer Service Specialist: Growth

    3 weeks ago

    Edmonton, Canada Service Experts Canada Full time

    A leading service provider in Edmonton is seeking a Customer Service Specialist to handle customer inquiries with professionalism. The ideal candidate will have strong interpersonal skills and previous customer service experience. Responsibilities include managing high-volume calls and resolving customer issues efficiently while supporting daily operations....

  • Customer Service

    2 days ago

    Edmonton, Canada Arnica Wellness Full time

    Job Summary: **Responsibilities**: - Analyze customer needs and recommend products or services - schedule appointment for clients - Upsell products and services to increase revenue - Maintain a high level of professionalism and customer service at all times **Skills**: - Strong communication skills to interact effectively with customers - Ability to...

  • Customer Services

    2 weeks ago

    Edmonton, Canada Always Home Care Full time

    We are looking for experienced customer service agents with strong communication & computer skills. Experience in Customer Service and Data Entry or a background in finance would be beneficial for this role. **Description of Role** - Educate customers on products and services - Assist customers with amendments to their accounts and assist with basic tax...

  • Customer Service

    6 days ago

    Edmonton, Canada Let’s Chaii Full time

    **Job Summary** **Responsibilities** - Provide accurate information regarding products and services to assist customers. - Analyze customer needs and offer appropriate solutions or upselling opportunities. - Maintain detailed records of customer interactions and transactions through data entry. - Handle complaints and resolve issues in a professional...