Platform Integration Specialist

Imagine yourself as part of one of the most dynamic companies in the healthcare technology industry today QHR Technologies, a Loblaw Company, is leading the way in Canadian healthcare technology, by providing solutions that enrich healthcare professionals’ practices and improve the quality of care delivered to all Canadians across the country. We are looking for talented, inspired, and motivated people to join our incredible team and experience a workplace culture that stands above the rest Competitive salaries and generous perks are just a few of the reasons that QHR has been voted one of BC's Top Employers and Canada’s Top Small & Medium Employers for many years running.
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Position Summary**:
QHR is transitioning from a Product company to a Platform company and building strategic relationships with third-party software partners that enhance Canadian healthcare through high quality digital experiences for patients and professionals.

As the PI Specialist - Platform Integrations, your role combines technical expertise with a strong interest in community engagement and advocacy in the health tech space. You help bridge the gap between a company and its developer and integration community by providing daily support, guidance, and promoting the company's products or technologies to developers. You will possess a strong passion for driving the success of leading health technology integrations, contributing to the advancement of improved healthcare outcomes for all Canadians.

**Key Responsibilities**:

- Assist in identifying integration opportunities by supporting ongoing development and learning our QHR APIs.
- Help maintain day-to-day communication and coordination with technology partners.
- Support third-party developers by answering questions and helping with setup and troubleshooting.
- Help investigate and resolve/escalate integration issues during initial stages of delivery.
- Learn to communicate technical changes, such as new features or bug fixes, to internal and external stakeholders.
- Collaborate with senior team members to advocate for integration needs across teams.
- Assist in creating and maintaining technical documentation and developer guides.
- Help track integration updates to ensure they stay aligned with product changes and user needs.
- Stay current with basic API concepts, best practices, and new tools or technologies in the industry.
- Contribute to platform-related professional service tasks, as needed.
- Support additional tasks and projects as assigned.

**What You'll Bring**:

- Bachelor's degree in computer science, information technology, or related field (or equivalent practical experience).
- Basic understanding of SQL databases.
- Eagerness to learn and solve technical challenges independently and collaboratively.
- Strong communication and interpersonal skills.
- Ability to document processes clearly and concisely.
- Interest in system integrations, APIs, and working with developer tools.
- Familiarity with general security and data protection and data handling standards (e.g., REST APIs, OAuth, PHIPA/PIPEDA is a plus).
- Some exposure to CRMs like Salesforce or task tracking tools such as Jira to manage daily integrator support and deployment projects.

**Nice to Have (Not Required)**:

- Exposure to healthcare data standards like FHIR or SMART on FHIR.
- Experience using tools like Splunk or RabbitMQ.
- Familiarity with cloud platforms (Azure, AWS, or GCP).
- Basic knowledge of API management tools or platforms.
- Understanding of identity management systems like Azure AD or OKTA.
- Experience using Atlassian tools (Jira, Confluence).

**Why Join Us?**

You’ll join a collaborative and supportive team with opportunities to learn, grow, and develop your skills. This is an ideal role for someone looking to launch or build on a career in software development, API integrations, or health tech.