User Support Technician

7 days ago

Calgary, Canada Alberta Music Records Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
- ** Work setting**:

- Willing to relocate
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Security and safety**:

- Criminal record check
- ** Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- ** Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- ** Other benefits**:

- Free parking available
- Learning/training paid by employer
- Wellness program
- Work Term: Permanent
- Work Language: English
- Hours: 33 to 40 hours per week

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