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Vancouver, Canada West Coast Reduction Full timeAt our Call Centre Operations located at West Coast Reduction's Vancouver Plant near Powell Street and Commercial Drive, we're searching for our next Customer Service Representative. The role is a key customer service position at the Company, responsible for managing the daily phone calls for service, payments and information requests from our customer base....
Customer Service Representative
2 weeks ago
Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business.
Reporting to the Manager - Contact Centre, the Customer Service Representative - Contact Centre will be the liaison between Coast Appliances and our current and potential customers.
The **Customer Service Representative** - Contact Centre duties include, but are not limited to:
- Managing large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarifying information and providing solutions and/or alternatives
- Submitting in warranty service requests & cosmetic damage claims to manufacturers
- Seizing opportunities to upsell products when they arise
- Acting as a liaison between our branches/warehouses & the customer
We thank all applicants for their time. Pease note, only applicants under consideration will be contacted.
Coast is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment.
Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.
Location: 8488 Main Street, Vancouver, British Columbia V5X 3L8
**Salary**: $17.00-$18.00 per hour
