Front Desk Agent/night Auditor

4 days ago

Strathroy, Canada Holiday Inn Express and Suites Strathroy Full time

**Main Duties**:

- Welcoming guests in a friendly and professional manner, creating a strong first impression of the quality of service they can expect during their stay
- Perform check in and check out services
- Resolve any guest issues
- Answer all phone calls and make reservations if required
- Be responsible for the safety and comfort of all guests.
- Handle any guest complaints related to noise/disturbances to the complete satisfaction of the guests.
- Communicate all issues/incidents via correct reports to Managers for review the following day
- Understand all emergency procedures
- Prepare reports as required during your shift

**Requirements**:

- Previous Front Desk experience preferred
- Knowledgeable in computer functions (hotel pms, word, excel, internet)
- IHG and Opera experience an asset
- Attention to detail, with the ability to multi-task
- Confidence in dealing with guest issues/emergency issues
- Must be fluent in English both verbal and written
- Ability to work in a team, and work with mínimal supervision.
- Must be a responsible and capable individual, with good communication skills

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.50-$16.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Strathroy, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Work Location: In person

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