IT Administrator

**POSITION OVERVIEW**:
NVT Phybridge offers leading edge network innovations making digital transformation for organizations simple, cost effective and environmentally responsible. Our award-winning disruptive innovations are used by all levels of global governments, fortune 500 companies and many other institutions. If you’re interested in joining a growing company where the status quo is never good enough and want a launch pad for an exciting carrier, consider joining our team as an IT Administrator.

The IT Administrator is a role that will be responsible for the operating requirements of NVTPs IT infrastructure, as well as implementing and continuous improvement of ITIL practices.

The IT Administrator will manage our company’s networking and computer infrastructure, with a primary goal of mínimal impact on end users, while also focusing on reducing costs where possible. The IT Administrator will lead the research and development of company IT assets to further drive efficiencies. The IT administrator will also have total ownership for the proper functioning of software’s used across departments in the organization.

**PRINCIPAL DUTIES & RESPONSIBILITIES**:
**I.T. Administrator**
- Monitoring and maintaining office network, servers, organizational software’s and end user devices.
- Management, and on-going support of company Office 365 implementation.
- Deployment of any new IT Hardware of Software to meet company objectives.
- Management of IT security implementations deployed by the company. Such as end point protection, server domain controls to limit end user impact on security of the company.
- Routine updates to all end user computers, network switches, servers, firewalls, etc.
- Maintain inventory of all IT assets owned by company, including life cycle management of end user computers, servers, and network equipment.
- Documenting of IT processes required for all IT administrator responsibilities.
- Documenting IT checklists for daily, weekly, monthly tasks.
- Backing up servers, computers, and networking devices.
- Working with third party server backup company to manage and maintain server backups.
- Establish use of OneDrive and sharepoint for end users.
- Maintain backups of networking devices for disaster recovery purposes.
- Annual testing of backup services to ensure that full recovery is possible.
- Logging all support interactions in ticketing system and maintains list of ongoing open issues.
- Maintaining ITIL best practices as per company implementation.
- Supervising and mentoring IT department employees, as well as providing IT support.
- Keeping up to date with advancements and best practices in IT administration.
- Maintains and builds network topology drawings for all IT infrastructure.
- Responds to requests for technical assistance in person, via phone, or electronically.
- Informs management of recurring problems.
- Participate in ongoing personal training and attainment of technical certifications.
- Lead and provide guidance to the support team on level 1 desktop support

**REQUIRED SKILLS & QUALIFICATIONS**:

- Required - ITIL V3 Certification - Intermediate or Expert
- Required - CCNA/Network plus certification with 2+ years of experience
- Completed post-secondary education in computer science, information technology, information systems, or:

- Applicable professional qualification, such as a Microsoft, or Cisco certification.
- At least two years' experience in a similar role.
- Knowledge of SQL and APIs would be a strong criteria for consideration
- Exceptional leadership, organizational, and time management skills.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.